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error occcurring opening jpg files in photoshop12

New Here ,
Aug 27, 2020

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Translation from Italian error message : " impossible to open because mark SOFn DQT or DHT JPGis not present before mark JPG SOS"

who can help me ?

Adobe Community Professional
Correct answer by MichelBParis | Adobe Community Professional

This error message is commonly dispayed for images downloaded from Internet social media applications like Whattsapp. They contain non standard fields in the metadata section of the jpeg which PSE rejects for safety. The known workaround is to use one of the free simple photo editor on your computer and to re-save them from the same editor. Those editors don't read such metadata nor save them. The PSE editor will open the re-saved copies.

Another workaround has been to use the 'Open in ACR' command to open such files in the ACR converter plugin. The bad metadata should be ignored.

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Actions, Import and export, Problem or error, Windows

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error occcurring opening jpg files in photoshop12

New Here ,
Aug 27, 2020

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Translation from Italian error message : " impossible to open because mark SOFn DQT or DHT JPGis not present before mark JPG SOS"

who can help me ?

Adobe Community Professional
Correct answer by MichelBParis | Adobe Community Professional

This error message is commonly dispayed for images downloaded from Internet social media applications like Whattsapp. They contain non standard fields in the metadata section of the jpeg which PSE rejects for safety. The known workaround is to use one of the free simple photo editor on your computer and to re-save them from the same editor. Those editors don't read such metadata nor save them. The PSE editor will open the re-saved copies.

Another workaround has been to use the 'Open in ACR' command to open such files in the ACR converter plugin. The bad metadata should be ignored.

TOPICS
Actions, Import and export, Problem or error, Windows

Views

20

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Aug 27, 2020 0
Adobe Community Professional ,
Aug 27, 2020

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This error message is commonly dispayed for images downloaded from Internet social media applications like Whattsapp. They contain non standard fields in the metadata section of the jpeg which PSE rejects for safety. The known workaround is to use one of the free simple photo editor on your computer and to re-save them from the same editor. Those editors don't read such metadata nor save them. The PSE editor will open the re-saved copies.

Another workaround has been to use the 'Open in ACR' command to open such files in the ACR converter plugin. The bad metadata should be ignored.

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Aug 27, 2020 0
New Here ,
Aug 27, 2020

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Succeeded !

Thanks a lot for the support !!

Dario


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priva di virus. www.avg.com

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