Error on opening some Jpeg files on Elements 2019

New Here ,
Apr 18, 2021 Apr 18, 2021

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Adobe elements error.png

Just re - installed and did updates for Elements 19 on windows device but I am not able to open sone Jpeg files while others are okay.  How do I fix this error?

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Bug, Problem or error, Windows

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Adobe Community Professional ,
Apr 18, 2021 Apr 18, 2021

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Look again  at your post, in the right of the screen, there is a suggestion for another  post of the same issue.

JpegsNotSupported.jpg

 

https://community.adobe.com/t5/photoshop-elements/photoshop-elements-wont-open-some-jpg-or-jpeg-file...

 

Two solutions:

- opening and resaving the jpeg with a 'basic' editor

- opening the files in the camera raw editor (menu file >> open in camera raw).

 

 

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