Error registering Photoshop Elements 2020

New Here ,
Jul 03, 2020 Jul 03, 2020

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I have an issue when trying to update PSE 2020 to support Olympus raw files. The update otion is greyed out.

 

The product is not registered but when I try I get an error message with no explanation of the reason for the error.

The virtual assistant doesn't help!

 

I have the product installed on two computers, a desktop and a laptop, which is allowed under the licence terms.

 

Help!

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LEGEND ,
Jul 03, 2020 Jul 03, 2020

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Which exact camera model? 

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New Here ,
Jul 03, 2020 Jul 03, 2020

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It's an Olympus M1 MK iii

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