Error Restoring Photoshop Catalog

New Here ,
Aug 08, 2020 Aug 08, 2020

Copy link to clipboard

Copied

Due to a necessary re-installation of Windows 10 I had to re-install PSE 2019 as well.
After that I tried to restore the catalog in Photoshop Organizer (PSE 2019) form an external disk drive. The Back-up File (*.tly) was found.

But I received the following error:
"An error was found while restoring a catalog. It's best to contact your disk drive manufacturer to update on the latest firmware for your specific drive. Then try again."
The external drive works properly.
I found an old article about migration from between Vista en SP (

https://helpx.adobe.com/nl/photoshop-elements/kb/backup-restore-move-catalog-photoshop.html)

that mentions the same problem.

 

Is there anyone whop can shwo me the way?

But it didn't help me out.

TOPICS
Installation, New user

Views

103

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 09, 2021 Jan 09, 2021

Copy link to clipboard

Copied

Did you get a response to this? I have the same issue

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 11, 2021 Jan 11, 2021

Copy link to clipboard

Copied

Hi,

Could you please check if catalog can be restored to a different location?

Also, please share the catalog size and the system details.

Thanks,

Yachika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 14, 2021 Jan 14, 2021

Copy link to clipboard

Copied

LATEST

Hi Yachika,

 

sorry for the delay in responding.

 

Catalog size is 120gb. Cannot be installed to a different location, I had already tried that.

 

New Computer is a Mac Mini M1 with Big Sur, the old computer is an iMac mid 2011, not sure which system is on there, definitely not Big Sur.

 

Does this answer your questions?

 

Thanks for your help

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines