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Error

New Here ,
Jul 19, 2020

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I'm running Photoshop elements 14. I'm trying to open a Raw picture from my camera and it is telling me it can't open it.  I checked for updates and it is all up to date.  I was able to open a picture a week ago, and now I can't.  Can someone help me out?

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Import and export, Problem or error

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Error

New Here ,
Jul 19, 2020

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I'm running Photoshop elements 14. I'm trying to open a Raw picture from my camera and it is telling me it can't open it.  I checked for updates and it is all up to date.  I was able to open a picture a week ago, and now I can't.  Can someone help me out?

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Import and export, Problem or error

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53

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Jul 19, 2020 0
Adobe Community Professional ,
Jul 19, 2020

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Moved from the Photoshop forum to the Photoshop Elements forum.

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Jul 19, 2020 0
Adobe Community Professional ,
Jul 19, 2020

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Jul 19, 2020 0
New Here ,
Jul 19, 2020

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Nikon D3400

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Jul 19, 2020 0
Peru Bob LATEST
Adobe Community Professional ,
Jul 20, 2020

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You will need to use the DNG converter:

https://supportdownloads.adobe.com/detail.jsp?ftpID=6291

Your camera needs Camera RAW 9.7, but PSE 14 only supports up to 9.5.

 

The alternative is upgrade to PSE2020.

 

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Jul 20, 2020 0