failer to update

[md137]

costant failer to update     version 13

update 13-1  dowland but hangs and fails on 13%  download raw update as advised br help center but did not fix problem  using win 10 pro     plenty of space and ram   not an issue

any help or

free up grade may be required

your mark

[Akash Sharma]

Hi Mark,

Sorry that you cannot update Photoshop Elements version 13 to 13.1 as it keeps failing to update at 13%.

Pleas checkout the steps mentioned in this article related to errors while updating an application: https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html 

You may download the full installer and install the latest version of Photoshop Elements from here: https://helpx.adobe.com/in/download-install/kb/photoshop-elements-downloads.html

Please let us know if you have any queries.

Thanks

Akash