I'm unable to import photos/videos from my iphone Xs to PSE15. I either get "failed to obtain thumbnails. device is not connected or is busy" or "cannot obtain all files from device. ensure device is connected properly, or battery is charged. the files that have been obtained till now will be sent to elements organizer." I'm attempting to import using a USB cable. I have closed all apps on my phone. And the phone is mostly charged. I have made sure PSE is up to date. Another issue I encounter is that it often imports previously imported photos with an incorrect date. Any help would be greatly appreciated.