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Failure to open photos

Community Beginner ,
Feb 02, 2012

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When trying to open some photos, an error message pops up.  It is:  "Could not complete your request because a JPEG marker segment length is too short (the file may be truncated or incomplete)." These photos were downloaded from the same card and at the same time as photos that do open.  If you have a solution for this, please advise me on what actions to take.   Thank you.

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Failure to open photos

Community Beginner ,
Feb 02, 2012

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When trying to open some photos, an error message pops up.  It is:  "Could not complete your request because a JPEG marker segment length is too short (the file may be truncated or incomplete)." These photos were downloaded from the same card and at the same time as photos that do open.  If you have a solution for this, please advise me on what actions to take.   Thank you.

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LEGEND ,
Feb 02, 2012

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If in windows, try opening them in irfanview (free) and saving them there. On a mac, use Preview.

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Community Beginner ,
Feb 03, 2012

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Thanks, Barbara, for your reply.  I'm a technological novice and not sure that I understand your answer.  Is irfanview an online program?  Will I ultimately be able to save the photos on the drive where I have my other photos organized?  Wasn't really clear why that happened to random photos. . .  Thanks again for your help.

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LEGEND ,
Feb 04, 2012

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Irfanview is a free and very useful utility program:

http://www.irfanview.com/

Sometimes it can understand files that are too damaged for PSE to read.

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Community Beginner ,
Feb 05, 2012

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Thank you, Barbara. It worked and I'm not even sure why. I didn't have to do anything beyond download the program! Thanks again.

Date: Sat, 4 Feb 2012 07:37:39 -0700

From: forums@adobe.com

To: manningsandra@hotmail.com

Subject: Failure to open photos

Re: Failure to open photos created by Barbara B. in Photoshop Elements - View the full discussion

Irfanview is a free and very useful utility program:

http://www.irfanview.com/

Sometimes it can understand files that are too damaged for PSE to read.

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New Here ,
Oct 28, 2016

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Awesome...thank you :O)

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eliyah LATEST
Explorer ,
Dec 26, 2017

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yes, open with Preview and save as (jpg), then open in Photoshop

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Adobe Employee ,
Feb 03, 2012

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Hi Sandra,

I just dig out this problem on other forums and found this post : http://forums.adobe.com/message/3625238

See if that helps.

Do check if all of the images have the correct and same extension.

Also try opening the image on mspaint and saving it as JPEG once again and then opening it Organizer once again.

Thanks

andaleeb

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Community Beginner ,
Feb 05, 2012

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Thanks, Andaleeb,

Another suggestion was made to download http://www.irfanview.com/ . It is a free utility program, according to Barbara B.; and, it seemed to miraculously work! I'm back in photo-tweaking business! Thanks again for your help. Sandy

Date: Sat, 4 Feb 2012 00:50:02 -0700

From: forums@adobe.com

To: manningsandra@hotmail.com

Subject: Failure to open photos

Re: Failure to open photos created by andaleebfatima1 in Photoshop Elements - View the full discussion

Hi Sandra,

I just dig out this problem on other forums and found this post : http://forums.adobe.com/message/3625238

See if that helps.

Do check if all of the images have the correct and same extension.

Also try opening the image on mspaint and saving it as JPEG once again and then opening it Organizer once again.

Thanks

andaleeb

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link.

Start a new discussion in Photoshop Elements by email or at Adobe Forums

For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

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