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find the account linked to a licence code

New Here ,
Sep 30, 2020

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In my company, an ancient colleague has linked licence key to an account. I have the licence keys, how do I retrieve the account linked to it?

 

Who can I contact with?

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find the account linked to a licence code

New Here ,
Sep 30, 2020

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In my company, an ancient colleague has linked licence key to an account. I have the licence keys, how do I retrieve the account linked to it?

 

Who can I contact with?

TOPICS
Problem or error

Views

68

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 30, 2020 0
Adobe Community Professional ,
Sep 30, 2020

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You may need to retrieve the ancient colleague.

 

Is it a company account or a personal account?

What version of Photoshop Elements and what operating system will you be using?

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Sep 30, 2020 0
New Here ,
Oct 01, 2020

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Thanks for your help.

It is for a company but I fear they used personal account.

We are one Windows 10 and we have a photoshop elements 2019 and a photoshop elements 2020 licence

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Oct 01, 2020 0
Peru Bob LATEST
Adobe Community Professional ,
Oct 01, 2020

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There is likely nothing that you can do without knowing the account information.

In the future, the company needs to keep better records of its licenses.

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Oct 01, 2020 0