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Getting a response/answer

Community Beginner ,
Feb 04, 2019

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I have asked the below question twice in the PSE forum and have never received any type of help/response.  Where can I go to get an answer for my question??  I first asked this question in April of 2018...so I think I have been pretty patient waiting for some type of assistance.

I don't know where else to ask for help or find the answer.

Preview Panes in PSE are transparent

I asked this question last April and received NO responses. I am STILL having this issue even after installing PSE 2018.  I thought it was just an issue with 2014, but I still have this issue.  What is the deal?

Does anyone know why or how to get my preview panes to work again??  A couple months ago they all became transparent.  Although I can still choose what I want and it works correctly, I can't see the current brush/pencil/stamp etc.. that I am using.  It has become annoying.

(using a on a MAC)

Screen Shot 2018-04-05 at 3.40.36 PM.png

Screen Shot 2018-04-05 at 3.37.43 PM.png

Screen Shot 2018-04-05 at 3.37.29 PM.png

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[Comments is to ask about the operation of the Forum, not a specific program]

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Getting a response/answer

Community Beginner ,
Feb 04, 2019

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I have asked the below question twice in the PSE forum and have never received any type of help/response.  Where can I go to get an answer for my question??  I first asked this question in April of 2018...so I think I have been pretty patient waiting for some type of assistance.

I don't know where else to ask for help or find the answer.

Preview Panes in PSE are transparent

I asked this question last April and received NO responses. I am STILL having this issue even after installing PSE 2018.  I thought it was just an issue with 2014, but I still have this issue.  What is the deal?

Does anyone know why or how to get my preview panes to work again??  A couple months ago they all became transparent.  Although I can still choose what I want and it works correctly, I can't see the current brush/pencil/stamp etc.. that I am using.  It has become annoying.

(using a on a MAC)

Screen Shot 2018-04-05 at 3.40.36 PM.png

Screen Shot 2018-04-05 at 3.37.43 PM.png

Screen Shot 2018-04-05 at 3.37.29 PM.png

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

[Comments is to ask about the operation of the Forum, not a specific program]

[Moved from the Comments forum to the specific Program forum... Mod]

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Feb 04, 2019 0
Most Valuable Participant ,
Feb 04, 2019

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Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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Feb 04, 2019 0
Adobe Community Professional ,
Feb 04, 2019

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What OS are you using?  What are your computer and graphics card specs?  How much RAM do you have?

You can try deleting the preferences file.  Press Alt+Ctrl+Shift immediately after launching the program and accept the dialog to delete the Adobe Settings file.

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Feb 04, 2019 0
Community Beginner ,
Feb 04, 2019

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Currently using Mojave version 10.14.3 (but had this issue last year when I was using High Sierra).  Computer/graphic card specs - NVIDIA GeForce GT 755M 1024 MB graphics.  Finally I have 24 gb of RAM.

Tried resetting the preference file, and it did not "fix" my issue.

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Feb 04, 2019 0
Adobe Community Professional ,
Feb 04, 2019

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I'm grabbing at straws here, but have you tried changing how the brush is displayed:

Ashampoo_Snap_2019.02.04_18h27m38s_004_.png

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Feb 04, 2019 0
Community Beginner ,
Feb 04, 2019

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I really appreciate you "grabbing at straws", but that doesn't do anything.  Ugh!! so frustrating!

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Feb 04, 2019 0
Community Beginner ,
Feb 06, 2019

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A breakthrough and setback at the same time. Discovered that if I move PSE from my built-in monitor to my second monitor setup as extended monitor (happens to be non-mac) the preview instantly appears as it should. Unfortunately the second PSE is dragged back to the built-in monitor the pane instantly goes away again. Now what???

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Feb 06, 2019 0
Adobe Community Professional ,
Feb 06, 2019

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I know nothing about Macs so can't really help you.  Sounds to me like a graphics card/driver issue.  Have you updated the driver on the graphics card (if that's possible with Macs)?

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Feb 06, 2019 0
Community Beginner ,
Feb 06, 2019

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Unfortunately the graphics drivers are built into the OS, so I am stuck.  thanks again for trying to help me out!

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Feb 06, 2019 0
Adobe Community Professional ,
Feb 06, 2019

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Haven't seen it mentioned so just in case you haven't covered it, have you tried unchecking Use Graphics Processor in PSE Preferences > Performance?

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Feb 06, 2019 0
Community Beginner ,
Feb 07, 2019

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We already tried that, and it didn't work.  Thanks for trying to help figure out my problem.

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Feb 07, 2019 0