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My Case Number is ADB-6475033-S8DZ
cherig20537644 wroteMy Case Number is ADB-6475033-S8DZ
You are not speaking to Adobe here in this forum, it's a user to user forum, so nobody knows what is your case.
On the other hand, PSE9 is an old software and Adobe only supports the current version (Elements 2019) except for installation or licensing issues.
So, if you want help from volunteers here, please explain what is your problem.
FAQ: What information should I provide when posting, or What do you need to know to solve my issue?
As you're looking to import images into Photoshop Elements, please have a look at this article and let us know if it helps:
Import photos and videos in Elements Organizer