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getting an error message " CAHeasless debug event" for Photoshop Elements 2019

Explorer ,
May 02, 2020

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Every time I start my PC I get the following error message:

Photoshop Capture.PNG

I no longer get automatic download and have to manually select each picture and upload to the organiser. I have reloaded Elements 19 and it is still the same.

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Organizer, Problem or error

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getting an error message " CAHeasless debug event" for Photoshop Elements 2019

Explorer ,
May 02, 2020

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Every time I start my PC I get the following error message:

Photoshop Capture.PNG

I no longer get automatic download and have to manually select each picture and upload to the organiser. I have reloaded Elements 19 and it is still the same.

TOPICS
Organizer, Problem or error

Views

117

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May 02, 2020 0
Adobe Employee ,
May 04, 2020

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Hi there,

 

Sorry that you're getting an error message " CAHeasless debug event" every time you start your computer and also you have to manually upload images to the Organizer.

 

Would you mind checking the below possible solutions? 

 

1) If you use Media Analyzer to analyze your media then please re-install the application. I suspect something gone bad with Media Analyzer

 

2) Go to 'Edit' menu > preferences > Media-Analysis and switch off the check-box 'Analyze media for Smart Tags Automatically'.

 

Let us know how it goes.

 

Thanks,

Akash

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