Grå tumbnails

[barbro72]

I have Elements 15. When I import pictures from Explorer I don't get a picture, but a gray tumnail with hourglass in. I expand the picture to full screen, the picture is displayed. Has anyone had the same problem?

[nikunj.m]

Hi there,

We apologize for the issue you are facing with thumbnails in Photoshop Elements 15.

Could you please tell me if you are using a Windows or Mac? (The OS version would also help.) 

You can go to the below mentioned locations and rename the thumbnail cache.

• If you are on Windows, goto the location: %programdata%/Adobe/Elements Organizer/Catalogs and double click the folder whose name is same as your catalog.
• On Mac the location you go to would be : ~/library\Application Support\Adobe\Elements Organizer\Catalogs

Look for a the file with name thumbs.cache. Rename to thumbs.old. Restart the Organizer and let us know if that resolves for you.

Regards,

Nikunj

[barbro72]

Where do I find the location to change?

[nikunj.m]

You can navigate to the locations specified in the reply and check if you see a thumbs.cache file and rename that file.