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Grå tumbnails

New Here ,
Oct 02, 2019

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I have Elements 15. When I import pictures from Explorer I don't get a picture, but a gray tumnail with hourglass in. I expand the picture to full screen, the picture is displayed. Has anyone had the same problem?

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Grå tumbnails

New Here ,
Oct 02, 2019

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I have Elements 15. When I import pictures from Explorer I don't get a picture, but a gray tumnail with hourglass in. I expand the picture to full screen, the picture is displayed. Has anyone had the same problem?

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139

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Oct 02, 2019 0
Adobe Employee ,
Oct 02, 2019

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Hi there,

 

We apologize for the issue you are facing with thumbnails in Photoshop Elements 15.

 

Could you please tell me if you are using a Windows or Mac? (The OS version would also help.) 

 

You can go to the below mentioned locations and rename the thumbnail cache.

  • If you are on Windows, goto the location: %programdata%/Adobe/Elements Organizer/Catalogs and double click the folder whose name is same as your catalog.
  • On Mac the location you go to would be : ~/library\Application Support\Adobe\Elements Organizer\Catalogs

 

Look for a the file with name thumbs.cache. Rename to thumbs.old. Restart the Organizer and let us know if that resolves for you.

 

Regards,

Nikunj

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Oct 02, 2019 0
New Here ,
Oct 10, 2019

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Where do I find the location to change?

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Oct 10, 2019 0
nikunj.m LATEST
Adobe Employee ,
Oct 11, 2019

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You can navigate to the locations specified in the reply and check if you see a thumbs.cache file and rename that file.

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Oct 11, 2019 0