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Have licence for Photoshop Elements 15, how do I download it again after reinstalling Windows 10?

Explorer ,
Jan 05, 2021 Jan 05, 2021

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I have licence for Photoshop Elements 15, how do I download it again after reinstalling Windows 10?

I have been all over the Adobe website and cannot find how to do this, I just get multiple invitations to download PSE 2021, which I do not want.

Why, oh why, is this so difficult?

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correct answers 1 Correct answer

Community Expert , Jan 05, 2021 Jan 05, 2021

Please review this link:

Download older versions of Adobe apps

If you still have the installation disk, you can use this. In the event that your computer does not have a  CD drive, copy the disk to a thumb drive on another computer, and install via USB.

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Community Expert ,
Jan 05, 2021 Jan 05, 2021

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Please review this link:

Download older versions of Adobe apps

If you still have the installation disk, you can use this. In the event that your computer does not have a  CD drive, copy the disk to a thumb drive on another computer, and install via USB.

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New Here ,
Oct 08, 2021 Oct 08, 2021

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but if windows is being reinstalled, it implies the computer crashed.  So, the licence is associated with the computer, but then the software gets wiped out with a reinstall.  isnt it necessary to somehow "free" that licence, so it can be reinstalled on that computer?  Wouldnt an attempt to install it a second time be perceived of as a second installation, which you are not authorized for?

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Community Expert ,
Oct 08, 2021 Oct 08, 2021

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The license for PSE is supposed to be for installation on 2 machines. Obviously it would be prudent to deactivate if the software is no longer used on computer A. Then if you install it on computer B, you would still have one installation in reserve.

The problem comes up if the original installation disk & serial number are not available. Adobe does not support old versions of the software, so download links are not readily available.

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Community Expert ,
Oct 08, 2021 Oct 08, 2021

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LATEST
quote

 isnt it necessary to somehow "free" that licence, so it can be reinstalled on that computer? 


By @dorisb61655981

 

You can do that by going to chat and only ask to have your activations reset:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

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Community Expert ,
Jan 05, 2021 Jan 05, 2021

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It is no longer available for download.

See here:

https://helpx.adobe.com/in/download-install/kb/downloaded-older-app.html

 

You can try Adobe Chat and see if they will provide you a link:

https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...Chat and Agent Larger.png

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Explorer ,
Jan 05, 2021 Jan 05, 2021

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Thanks!

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Community Expert ,
Jan 05, 2021 Jan 05, 2021

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You're welcome. Glad to help.

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