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Have put in redemption code and got serial number and download to click on...but when I click on down load and it downloads the shortcut it wont run to open the file...help..cant find an answer

New Here ,
Jan 17, 2019

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Have put in redemption codefor pse2018 and premier 2018 and got serial number and download to click on...but when I click on down load and it downloads the shortcut it wont run to to download the program...help..cant find an answer

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Have put in redemption code and got serial number and download to click on...but when I click on down load and it downloads the shortcut it wont run to open the file...help..cant find an answer

New Here ,
Jan 17, 2019

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Have put in redemption codefor pse2018 and premier 2018 and got serial number and download to click on...but when I click on down load and it downloads the shortcut it wont run to to download the program...help..cant find an answer

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138

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Jan 17, 2019 0
Most Valuable Participant ,
Jan 18, 2019

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Please tell us all three of these:

1. The exact name of the file you downloaded, and

2. The exact message you get when you try to run it in full, and

3. Your operating system (e.g. Windows 10, Mac OS Sierra).

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Jan 18, 2019 0
Adobe Employee ,
Jan 18, 2019

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Hello,

You can download Photoshop Elements 2018 and Premiere Elements 2018 from these links:

Download Photoshop Elements | 2019, 2018, and 15

Download Adobe Premiere Elements | 2019, 2018, and 15

Thanks,

Medha

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Jan 18, 2019 0