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Help with return.I bought the wrong program.

New Here ,
Jan 17, 2020

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Hi I recently bought adobe photoshop Element thinking It was abode photoshop on microsoft app store. I wanted to get a return on the Item because I wont have any use for the software.

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If you want a refund on goods you always need to work with the seller (here, Microsoft), not the maker (here, Adobe). Contact the Microsoft store, but their terms may not allow refunds of software - ask them, not us...

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Help with return.I bought the wrong program.

New Here ,
Jan 17, 2020

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Hi I recently bought adobe photoshop Element thinking It was abode photoshop on microsoft app store. I wanted to get a return on the Item because I wont have any use for the software.

Most Valuable Participant
Correct answer by Test Screen Name | Most Valuable Participant

If you want a refund on goods you always need to work with the seller (here, Microsoft), not the maker (here, Adobe). Contact the Microsoft store, but their terms may not allow refunds of software - ask them, not us...

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Problem or error

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116

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Jan 17, 2020 0
LEGEND ,
Jan 17, 2020

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I believe you can return a product to the Microsoft Store for a refund within 30 days of purchase.

 

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Jan 17, 2020 0
New Here ,
Jan 17, 2020

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I tried that but It isn't showing request for a return option for the purchase.

 

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Jan 17, 2020 0
LEGEND ,
Jan 17, 2020

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Did you click on order history under the refund section? Do you see your purchases & subscriptions when you log-in to the store?

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Jan 17, 2020 0
New Here ,
Jan 17, 2020

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Yeah I did but no option for a refund on the item.

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Jan 17, 2020 0
Most Valuable Participant ,
Jan 18, 2020

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If you want a refund on goods you always need to work with the seller (here, Microsoft), not the maker (here, Adobe). Contact the Microsoft store, but their terms may not allow refunds of software - ask them, not us...

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Jan 18, 2020 0
New Here ,
Jan 18, 2020

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Okay thanks I called Microsoft and they refunded my order.

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Jan 18, 2020 0
LEGEND ,
Jan 18, 2020

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Try contacting Microsoft Support directly. It may be possible to start an on-line chat or get a call back.

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Jan 18, 2020 0