How can I download and install version 2021.2 pf PSE?

Community Beginner ,
Apr 27, 2021 Apr 27, 2021

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How can I download and install version 2021.2 pf PSE?

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Crash or freeze, How to

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Adobe Community Professional , Apr 28, 2021 Apr 28, 2021
Hi Marko, When Elements freezes as it is starting up, is the status message on the start-up screen saying something like "Scanning for plug-ins..."? If so, the delay might be linked to the fact you have a number of plug-ins that have failed to load. In which case, have a look at this post (and follow the link in the thread from @MichelBParis ) :  PSE15 editor very slow to launch

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Community Beginner ,
Apr 27, 2021 Apr 27, 2021

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Adobe Community Professional ,
Apr 27, 2021 Apr 27, 2021

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You can download the latest version, Elements 2021.2 from this link.  Are you having problems updating from your current installation?  If so, make sure you uninstall the current program before you download and install the new version.

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Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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After following your direction "About Photosho Elements" yields the following version number:

19.0 (20210304.m.156367) x64

I dont think this is version 2021.2.  If it is, it behaves the same way as my old version - freezes on start up for at least 5 minutes and sometimes longer.

 

version.jpg

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Adobe Community Professional ,
Apr 28, 2021 Apr 28, 2021

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As clearly mentioned in the post announcing the PSE2019.2 update, you have the latest version.

If you have problems, that's not linked to the update.

Without any details about your personal setup, there is not much we can do to help you. Your screenshot does not help at all. What would be useful would be to copy and paste the first twenty lines or so of the dialog you get from the menu Help >> system info. That would be a good start.

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Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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here is the whole system info file.

Adobe Photoshop Elements Version: 19.0 (20210304.m.156367) x64
Operating System: Windows 10 64-bit
Version: 10 or greater
System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 10
Logical processor count: 20
Processor speed: 3696 MHz
Built-in memory: 65310 MB
Free memory: 57389 MB
Memory available to Photoshop Elements: 59838 MB
Memory used by Photoshop Elements: 70 %
ACP.local Status:
- SDK Version: 1.34.1
- Core Sync Status: Unknown
- Core Sync Running: Unavailable
- Min Core Sync Required: 4.3.4.2
ACPL Cache Config: Unavailable
Image tile size: 1024K
Image cache levels: 6
Font Preview: Large
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
OpenGL Drawing: Disabled.
License Type: Perpetual
Serial number: xxxxxxxxxxxxxxxxxxxxxxxxxx
Feature::Dummy Feature: OFF
Feature::GPULensBlur: ON
Feature::HEIFFormat: ON
Feature::CloudPSDSnapshotFiles: OFF
Feature::CloudDocs: ON
Feature::CloudDocsEnableFaultInjection: OFF
Feature::CloudDocsFailAll: ON
Feature::CloudDocFolders: ON
Feature::CloudDocFolders: ON
Feature::Frame Tool: ON
Feature::AliasLayers: OFF
Application folder: C:\Program Files\Adobe\Photoshop Elements 2021\
Temporary file path: C:\Users\marko\AppData\Local\Temp\
Photoshop Elements scratch has async I/O enabled
Scratch volume(s):
Startup, 933.9G, 172.9G free
Required Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2021\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2021\Plug-Ins\
Additional Plug-ins folder: C:\Program Files\Topaz Labs LLC\

Installed components:
ACE.dll ACE 2020/03/20-01:07:43 79.618478 79.618478
AdbePM.dll PatchMatch 0000/00/00-00:00:00 1. 1.
AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0
AdobeOLS.dll Adobe Online Services 5.0
AdobeOwl.dll Adobe Owl 5.2.9
AdobePDFL.dll PDFL 2020/03/04-16:25:03 79.368699 79.368699
AdobePIP.dll Adobe Product Improvement Program 8.1.0.40.48685
AdobeXMP.dll Adobe XMP Core 2020/02/13-01:07:22 79.164360 79.164360
AdobeXMPFiles.dll Adobe XMP Files 2020/02/13-01:07:22 79.164360 79.164360
adobe_caps.dll Adobe CAPS 10,0,0,8
AGM.dll AGM 2020/03/20-01:07:43 79.618478 79.618478
ahclient.dll AdobeHelp Dynamic Link Library 2.2.0.1
AIDE.dll AIDE 2020/03/13-16:17:19 79.618276 79.618276
amtlib.dll AMTLib (64 Bit) 11.0.0.39 1.000000
ARE.dll ARE 2020/03/20-01:07:43 79.618478 79.618478
AutoSelection.dll Adobe Photoshop Editor 16.0
AXE8SharedExpat.dll AXE8SharedExpat 2020/02/10-01:08:14 79.617265 79.617265
AXEDOMCore.dll AXEDOMCore 2020/02/10-01:08:14 79.617265 79.617265
Bib.dll BIB 2020/03/20-01:07:43 79.618478 79.618478
BIBUtils.dll BIBUtils 2020/03/20-01:07:43 79.618478 79.618478
boost_date_time.dll photoshopdva 11.1.0
boost_filesystem.dll photoshopdva 11.1.0
boost_signals.dll photoshopdva 11.1.0
boost_system.dll photoshopdva 11.1.0
boost_threads.dll photoshopdva 11.1.0
cast_api.dll Cast 1.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1
CoolType.dll CoolType 2020/03/20-01:07:43 79.618478 79.618478
CRClient.dll Adobe Crash Reporter Client DLL 3.0.2.0
dvaaudiodevice.dll photoshopdva 11.1.0
dvacore.dll photoshopdva 11.1.0
dvamarshal.dll photoshopdva 11.1.0
dvamediatypes.dll photoshopdva 11.1.0
dvametadata.dll photoshopdva 11.1.0
dvametadataapi.dll photoshopdva 11.1.0
dvametadataui.dll photoshopdva 11.1.0
dvaplayer.dll photoshopdva 11.1.0
dvatransport.dll photoshopdva 11.1.0
dvaui.dll photoshopdva 11.1.0
dvaunittesting.dll photoshopdva 11.1.0
dynamiclink.dll photoshopdva 11.1.0
ems.dll Elements Organizer 19.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
Eyeopener.dll Adobe Photoshop Editor 16.0
FaceDetector.dll FaceDetector 0000/00/00-00:00:00 2.0.1.1 2.0.1.1
HDPIM.dll HDPIM DLL 5.1.0.407
HUM.dll HUM DLL 5.1.0.407
icucnv64.dll International Components for Unicode Build gtlib_12.0.24171
icudt64.dll International Components for Unicode Build gtlib_12.0.24171
icuuc64.dll International Components for Unicode Build gtlib_12.0.24171
imslib.dll IMSLib DLL 10.0.0.48
JP2KLib.dll JP2KLib 2020/01/15-13:08:36 79.274247 79.274247
libeay32.dll The OpenSSL Toolkit 1.0.1p
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 8.1.0.40.48685
mediacoreif.dll photoshopdva 11.1.0
mkl_avx.dll Intel® Math Kernel Library 11.3
mkl_core.dll Intel® Math Kernel Library 11.3
mkl_def.dll Intel® Math Kernel Library 11.3
mkl_sequential.dll Intel® Math Kernel Library 11.3
mkl_vml_avx2.dll Intel® Math Kernel Library 11.3
mkl_vml_def.dll Intel® Math Kernel Library 11.3
mona.dll Adobe Photoshop Editor 16.0
MPS.dll MPS 2020/03/10-01:11:52 79.618180 79.618180
pdfsettings.dll Adobe PDFSettings 1.07
Photoshop.dll Adobe Photoshop Elements Editor 19.0
platform.DLL Adobe Help System 1, 0, 0, 1
Plugin.dll Adobe Photoshop Editor 16.1
PSArt.dll Adobe Photoshop Elements Editor 19.0
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop Elements Editor 19.0
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
seledit.dll Seledit 1.0
ssleay32.dll The OpenSSL Toolkit 1.0.1p
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1
VulcanControl.dll Vulcan Application Control Library 6.5.0.000
VulcanMessage5.dll Vulcan Message Library 6.5.0.000
WRServices.dll WRServices Thu Jan 07 2016 04:50:10 Build 0.21960 0.21960


Required plug-ins:

Accented Edges 16.1
Adjust Facial Features 19.0
Angled Strokes 16.1
Auto Divide 12.0.1
Auto Shake Reduction 18.0
Average 16.1 (2015.1 x001 x003)
Bas Relief 16.1
BMP 19.0
Camera Raw 13.0
Camera Raw Filter 13.0
Chalk & Charcoal 16.1
Charcoal 16.1
Chrome 16.1
Clouds 16.1 (2015.1 x001 x003)
Color Halftone 19.0
Colored Pencil 16.1
Comic 13.0
CompuServe GIF 19.0
Conté Crayon 16.1
Correct Camera Distortion 19.0
Craquelure 16.1
Crop and Straighten Photos Filter 19.0
Crosshatch 16.1
Crystallize 19.0
Cutout 16.1
Dark Strokes 16.1
Difference Clouds 16.1 (2015.1 x001 x003)
Diffuse Glow 16.1
Displace 19.0
Dry Brush 16.1
Extrude 19.0
FastCore Routines 16.1 (2015.1 x001 x003)
Fibers 19.0
Film Grain 16.1
Filter Gallery 16.1
Fresco 16.1
Glass 16.1
Glowing Edges 16.1
Grain 16.1
Graphic Novel 13.0
Graphic Pen 16.1
Halftone Pattern 16.1
Ink Outlines 16.1
Lens Blur 16.1
Lens Flare 19.0
Liquify 19.0
Matlab Operation 16.1 (2015.1 x001 x003)
Mezzotint 19.0
MMXCore Routines 16.1 (2015.1 x001 x003)
Mosaic Tiles 16.1
Multiprocessor Support 16.1 (2015.1 x001 x003)
Neon Glow 16.1
Note Paper 16.1
Ocean Ripple 16.1
OnEdge 1, 0, 0, 1
Paint Daubs 16.1
Palette Knife 16.1
Patchwork 16.1
Pen and Ink 13.0
Photocopy 16.1
Picture Package Filter 16.1 (2015.1 x001 x003)
Pinch 19.0
Pixar 16.1 (2015.1 x001 x003)
Plaster 16.1
Plastic Wrap 16.1
PNG 19.0
Pointillize 19.0
Polar Coordinates 19.0
Poster Edges 16.1
Radial Blur 19.0
Read Watermark 4.0
Reticulation 16.1
Ripple 19.0
Rough Pastels 16.1
Save for Web 19.0
ScriptingSupport 16.1
Shake Reduction 18.0
Shear 19.0
Smart Blur 19.0
Smudge Stick 16.1
Solarize 16.1 (2015.1 x001 x003)
Spatter 16.1
Spherize 19.0
Sponge 16.1
Sprayed Strokes 16.1
Stained Glass 16.1
Stamp 16.1
Straighten and Crop Image 12.0.1
Straighten Image 12.0.1
Sumi-e 16.1
Texturizer 16.1
Tiles 19.0
Torn Edges 16.1
Twirl 19.0
Underpainting 16.1
Water Paper 16.1
Watercolor 16.1
Wave 19.0
WIA Support 16.1 (2015.1 x001 x003)
Wind 19.0
ZigZag 19.0

Optional and third party plug-ins:

Analog Efex Pro 2 2.0.12.12
ApplyImageDataFilter 17.0
BackgroundFilter 2.2.21.12
Color Efex Pro 4 4.3.24.12
Dfine 2 2.2.21.12
FineStructuresFilter 2.2.21.12
GatherImageDataFilter 17.0
HDR Efex Pro 2 2.2.24.12
HotPixelsFilter 2.2.21.12
Merge to HDR Efex Pro 2 2.2.24.12
ShadowsFilter 2.2.21.12
Sharpener Pro 3: (1) RAW Presharpener 3.1.21.12
Sharpener Pro 3: (2) Output Sharpener 3.1.21.12
Silver Efex Pro 2 2.2.24.12
SkinFilter 2.2.21.12
SkyFilter 2.2.21.12
StrongNoiseFilter 2.2.21.12
Topaz Adjust AI 10.0
Topaz DeNoise AI 18.0
Topaz Gigapixel AI 17.0
Topaz Mask AI 18.0
Topaz Mask AI Automation 10.0
Topaz Mask AI Beta Automation 10.0
Topaz Sharpen AI 18.0
Topaz Studio 2 18.0
Viveza 2 2.1.21.12

Plug-ins that failed to load:

Analog Efex Pro 2 NO VERSION - - from the file “Analog Efex Pro 2.8bf”
BackgroundFilter NO VERSION - - from the file “Background.8bf”
Color Efex Pro 4 NO VERSION - - from the file “Color Efex Pro 4.8bf”
Dfine 2 NO VERSION - - from the file “Dfine2.8bf”
FineStructuresFilter NO VERSION - - from the file “FineStructures.8bf”
HDR Efex Pro 2 NO VERSION - - from the file “HDR Efex Pro 2.8bf”
HotPixelsFilter NO VERSION - - from the file “HotPixels.8bf”
Merge to HDR Efex Pro 2 NO VERSION - - from the file “HDR Efex Pro 2.8bf”
ShadowsFilter NO VERSION - - from the file “Shadows.8bf”
Sharpener Pro 3: (1) RAW Presharpener NO VERSION - - from the file “SHP3RPS.8bf”
Sharpener Pro 3: (2) Output Sharpener NO VERSION - - from the file “SHP3OS.8bf”
Silver Efex Pro 2 NO VERSION - - from the file “Silver Efex Pro 2.8bf”
SkinFilter NO VERSION - - from the file “Skin.8bf”
SkyFilter NO VERSION - - from the file “Sky.8bf”
StrongNoiseFilter NO VERSION - - from the file “StrongNoise.8bf”
Topaz Adjust AI NO VERSION - - from the file “tltopazadjustaips.8bf”
Topaz DeNoise AI NO VERSION - - from the file “tltopazdenoiseaips.8bf”
Topaz Mask AI NO VERSION - - from the file “tltopazmaskaips.8bf”
Topaz Sharpen AI NO VERSION - - from the file “tltopazsharpenaips.8bf”
Topaz Studio 2 NO VERSION - - from the file “tltopazstudio2ps.8bf”
Viveza 2 NO VERSION - - from the file “Viveza2.8bf”


Installed TWAIN devices: NONE

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Adobe Community Professional ,
Apr 28, 2021 Apr 28, 2021

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Hi Marko,

 

When Elements freezes as it is starting up, is the status message on the start-up screen saying something like "Scanning for plug-ins..."?

 

If so, the delay might be linked to the fact you have a number of plug-ins that have failed to load. In which case, have a look at this post (and follow the link in the thread from @MichelBParis ) : 

 

PSE15 editor very slow to launch

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Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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Thank you!  Got rigd of all of the problem files in the filter folder and it loads fast and everything seems to be working well.

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Adobe Community Professional ,
Apr 28, 2021 Apr 28, 2021

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I agree with Phil that this is a plug-in problem.  To confirm the diagnosis, hold down the Shift key when you launch the Editor.  The following message will pop up and you should answer Yes.

 

Ashampoo_Snap_2021.04.28_10h30m21s_001_.png

To find out which ones are causing the problem, see the strategies discussed in this HelpX article.  The article relates to Photohsop, but it should also work for Elements.

 

Added:  I cross-posted this a minute too late to help the OP, but maybe this will help others with the same problem.  😉

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