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How do I download .heic amazon photos to photoshop elements 2020

Community Beginner ,
Feb 17, 2020

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Recently purchased the 2020 assuming this would be an easy fix.  I can transfer the photos from the amazon cloud onto computer but when I go to upload them onto Photoshop elements, it rejects this new file format and says it needs to be converted to jpeg.  I have alot of photos that I would like to PE.  Is there an easy way to go about this conversion?

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How do I download .heic amazon photos to photoshop elements 2020

Community Beginner ,
Feb 17, 2020

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Recently purchased the 2020 assuming this would be an easy fix.  I can transfer the photos from the amazon cloud onto computer but when I go to upload them onto Photoshop elements, it rejects this new file format and says it needs to be converted to jpeg.  I have alot of photos that I would like to PE.  Is there an easy way to go about this conversion?

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Feb 17, 2020 0
Adobe Community Professional ,
Feb 17, 2020

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There are several converters. Here is one:

https://www.zamzar.com/convert/heic-to-jpg/

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Feb 17, 2020 0
Engaged ,
Feb 17, 2020

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Or, if you have a Windows PC, you could install the Microsoft HEIF Image Extensions, then no conversion is needed.

Walter in Davie, FL

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Feb 17, 2020 0
Adobe Community Professional ,
Feb 17, 2020

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. . .  What OS are you using?  For a Windows machine, there is a little bit more involved than just adding the Microsoft HEIF extension.  See this article about specs and Win 10 version requirements and the need to delete the Media Cache files.

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Feb 17, 2020 1
Community Beginner ,
Feb 18, 2020

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Windows 10 pro x64 18262 build.  My computer complies with all.  I downloaded the heif extension.  Then I deleted all the media cache files.  Then I returned to windows pictures.  There is only a grey box where each one of the pictures is supposed to be.  Does the HWVC video extension also need to be downloaded even tho there aren't any videos?  I didn't automatically download and pay the .99 because the reviews are awful.  What steps need to be taken once I pull up the "grey" pictures?  Thank you for your help

 

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Feb 18, 2020 0
Adobe Community Professional ,
Feb 18, 2020

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After deleting the Media Cache files, the thumbnails need to be rebuilt.  That may be why you are seeing a grey icon. Once the thumbnails are rebuilt, you should see the images.   Can you post a screenshot of the grey icon. 

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Feb 18, 2020 0
Community Beginner ,
Feb 18, 2020

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By rebuilding the thumbnails, I am assuming that means to download the pictures from the amazon cloud back onto windows.  That was done and this is the picture that now appears.  At this point they are still .heic files.  and when I click on it it windows says "we can't open this file".  Capture.JPG

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Feb 18, 2020 0
Adobe Community Professional ,
Feb 18, 2020

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Have you tried restarting the computer?

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Feb 18, 2020 0