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How do I get a downloadable versions of Photoshop & Priemere Elements 12 to replace versions lost in crash?

New Here ,
Apr 01, 2019

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Hello,

In April  2014 I bought a Dell Inspiron 15 laptop Windows 7 with Digital Delivery versions of Adobe Photoshop Elements 12, Adobe Premiere Elements 12, and Adobe Acrobat XI. My computer recently crashed and I lost the original versions. Technicians recommended I move to Microsoft 10 which I did, and now need copies of these 3 software applications. I currently have original product keys for these apps but hope to receive duplicate software that will work with these keys.

Is there a phone number I can call to speak to a case manager or product specialist? Thanks

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How do I get a downloadable versions of Photoshop & Priemere Elements 12 to replace versions lost in crash?

New Here ,
Apr 01, 2019

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Hello,

In April  2014 I bought a Dell Inspiron 15 laptop Windows 7 with Digital Delivery versions of Adobe Photoshop Elements 12, Adobe Premiere Elements 12, and Adobe Acrobat XI. My computer recently crashed and I lost the original versions. Technicians recommended I move to Microsoft 10 which I did, and now need copies of these 3 software applications. I currently have original product keys for these apps but hope to receive duplicate software that will work with these keys.

Is there a phone number I can call to speak to a case manager or product specialist? Thanks

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Apr 01, 2019 0
Adobe Community Professional ,
Apr 01, 2019

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With Dell, you normally reinstall your software via their Digital Delivery System

Dell Digital Delivery | Dell US

These are very old versions of the software no longer supported by Adobe. So any help you will receive will be via these forums and self-service.

If the Dell option does not bear any fruit, try downloading the software installers from Adobe

Download Photoshop Elements 14, 13, 12, 11, 10, 9, 8, and 7

Download Adobe Premiere Elements 14, 13, 12, 11, 10, and 9

Download Acrobat XI, Acrobat X

Install then enter your serial number when prompted.

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Apr 01, 2019 0
New Here ,
Apr 01, 2019

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Thank you for your input. Dell personnel are having difficulty delivering software via Digital Delivery Systems so they suggested I contact Adobe with my product keys in hope of receiving original 12 version of the software.  I will read you suggest links to see if I can find relevant info regarding my need.

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Apr 01, 2019 0
Adobe Community Professional ,
Apr 01, 2019

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I will read you suggest links to see if I can find relevant info regarding my need.

Just download the Windows installers and install. Enter your serial number when prompted.

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