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How do I get the serialnumber?

Community Beginner ,
Mar 11, 2020

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hello guys

 

I bought PS elements online and got a key. On the computer, adobe is asking for a serialnumber. How do I get this serialnumber?

 

thanks for your help.

claus

 

customer support is below zero. arrogant guy on the line ... 

Serial numbers for PSE start 1057 (24 digits, all numbers, no letters) and are usually found on the disk wrapper inside the box or for downloads, within an email or may be found under your purchase history within your Adobe account.

 

If you have a redemption code (letters & numbers) sign-in at this link to convert it into a serial number.

https://redeem.licenses.adobe.com/getserial

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How do I get the serialnumber?

Community Beginner ,
Mar 11, 2020

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hello guys

 

I bought PS elements online and got a key. On the computer, adobe is asking for a serialnumber. How do I get this serialnumber?

 

thanks for your help.

claus

 

customer support is below zero. arrogant guy on the line ... 

Serial numbers for PSE start 1057 (24 digits, all numbers, no letters) and are usually found on the disk wrapper inside the box or for downloads, within an email or may be found under your purchase history within your Adobe account.

 

If you have a redemption code (letters & numbers) sign-in at this link to convert it into a serial number.

https://redeem.licenses.adobe.com/getserial

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Mar 11, 2020 0
Most Valuable Participant ,
Mar 11, 2020

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What does it say the key is (don’t tell us the key!). Serial number? Redemption code? Product code? Also, is this the student/teacher product? And, where did you buy?

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Mar 11, 2020 1
Community Beginner ,
Mar 11, 2020

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thanks for your reply. it says "licence key" and further "key ref." ... 

greets c.

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Mar 11, 2020 0
Most Valuable Participant ,
Mar 11, 2020

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Thank you for your reply. Also, please answer: Also, is this the student/teacher product? And, where did you buy?

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Mar 11, 2020 1
Community Beginner ,
Mar 11, 2020

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Thanks for your help. I got the serialnumber now. don't ask me how ... 😞 greets claus

 

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Mar 11, 2020 0
Community Beginner ,
Mar 11, 2020

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btw, I got a strange message from user 

https://community.adobe.com/t5/user/viewprofilepage/user-id/17332800

 

saying 

 

Hi,

You can Directly send Email to our Adobe Customer Care Team at Email Address:- Adobe.Help@outlook.com and they will help you via Email.

Team Adobe

 

what a mess with this company ... 😞 ... 

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Mar 11, 2020 0
LEGEND ,
Mar 11, 2020

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Take care. That will be a scammer. Genuine Adobe messages would originate from adobe.com

They would never use an Outlook address.

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Mar 11, 2020 2
Community Beginner ,
Mar 11, 2020

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thanks jon, that's exactly what I mean. 

you cannot move an inch without the serialnumber ... but they can't even tell you where to find or how to get it... and the reaction of the customer service and this forum shows, that there is a serious problem with this process. otherwise there wouldn't be scammers around ... not big enough to fail ... 

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Mar 11, 2020 0
LEGEND ,
Mar 12, 2020

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Serial numbers for PSE start 1057 (24 digits, all numbers, no letters) and are usually found on the disk wrapper inside the box or for downloads, within an email or may be found under your purchase history within your Adobe account.

 

If you have a redemption code (letters & numbers) sign-in at this link to convert it into a serial number.

https://redeem.licenses.adobe.com/getserial

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Mar 12, 2020 1
Community Beginner ,
Mar 12, 2020

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I got the serialnumber finally, Jon, thanks!

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Mar 12, 2020 0
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LEGEND ,
Mar 12, 2020

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Cool. Glad you are up and running.

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Mar 12, 2020 0
Adobe Community Professional ,
Mar 11, 2020

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Check back with the company that sold you the software, and ask them where you should be getting the serial number.

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Mar 11, 2020 2
Community Beginner ,
Mar 11, 2020

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that's the product support I expect 😄 ... Sending customers back to the reseller 😄 ... 

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Mar 11, 2020 0
Enthusiast ,
Mar 11, 2020

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When you buy an F-150, it's traditionally the dealers (reseller) responsibility to provide you with the keys and registration at the point of sale, not Ford Motor Corporation.  Support has nothing to do with that.

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Mar 11, 2020 1
Enthusiast ,
Mar 11, 2020

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Mar 11, 2020 1