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How to deactivate Photoshop Elements if cannot do it in the help menu?

Community Beginner ,
Nov 09, 2019

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I found an advice to go to this link but it it utterly useless:
http://www.adobe.com/aboutadobe/contact.html
You won't find the answer and cannot chat or talk with a real person! SO frustrating.

I have bought PSE 2020 and would like to deactivate my PSE 2019 to sell it but the program doesn't run under my macOS 10.15 Catalina so I cannot deactivate using the Help--> Sign Out way.

Any ideas?

Thanks.

Correct answer by Hphoto108 | Community Beginner

Problem solved. It was so simple that I should have thought it at the first place. I have an old Macbook Pro, which is running older OS X. I installed my PSE 2019 on it and signed out. Simple...

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How to deactivate Photoshop Elements if cannot do it in the help menu?

Community Beginner ,
Nov 09, 2019

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I found an advice to go to this link but it it utterly useless:
http://www.adobe.com/aboutadobe/contact.html
You won't find the answer and cannot chat or talk with a real person! SO frustrating.

I have bought PSE 2020 and would like to deactivate my PSE 2019 to sell it but the program doesn't run under my macOS 10.15 Catalina so I cannot deactivate using the Help--> Sign Out way.

Any ideas?

Thanks.

Correct answer by Hphoto108 | Community Beginner

Problem solved. It was so simple that I should have thought it at the first place. I have an old Macbook Pro, which is running older OS X. I installed my PSE 2019 on it and signed out. Simple...

TOPICS
Problem or error

Views

128

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Nov 09, 2019 0
Adobe Community Professional ,
Nov 10, 2019

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Try this article for help.  If you are unable to resolve your issue by yourself, you can use a "Contact us" link within the page which will take you to an online support agent.

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Nov 10, 2019 0
Community Beginner ,
Nov 10, 2019

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Problem solved. It was so simple that I should have thought it at the first place. I have an old Macbook Pro, which is running older OS X. I installed my PSE 2019 on it and signed out. Simple...

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Nov 10, 2019 0
Adobe Community Professional ,
Nov 11, 2019

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"Problem solved. It was so simple that I should have thought it at the first place. I have an old Macbook Pro, which is running older OS X. I installed my PSE 2019 on it and signed out. Simple..."

 

Not totally solved... What if the current computer is stolen?

You are allowed to 'activate' two computers. One activation has been lost. You are using the second one. If it becomes unavailable, your only solution is to reach  Customer Care (by chat). They will solve the problem in minutes as they did for me in a similar situation.

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Nov 11, 2019 0
Community Beginner ,
Nov 11, 2019

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Not totally solved... What if the current computer is stolen?

You are allowed to 'activate' two computers. One activation has been lost. You are using the second one. If it becomes unavailable, your only solution is to reach  Customer Care (by chat). They will solve the problem in minutes as they did for me in a similar situation.

I don't know what you're after. I just needed to sign out with the serial number of my PSE 2019 to be able to sell the software so that the new owner can activate it. By the way, this one was for ONE Mac only. Now I can sell the program.

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Nov 11, 2019 0
Adobe Community Professional ,
Nov 11, 2019

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I simply referred to the title of your post, which is a very common issue.

For the legal requirements when transferring licenses, read more:

https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html

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Nov 11, 2019 0