how to remove trial message from Photoshop 12

New Here ,
Oct 03, 2019

Copy link to clipboard

Copied

I have been using Photoshop 12 since I purchased it with my Dell computer. Recently I started getting a message that I couldn't access my pictures without a trial subscription purchase.  I already purchased Photoshop. How do I remove this message?

 

 

TOPICS
Problem or error

Views

100

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

how to remove trial message from Photoshop 12

New Here ,
Oct 03, 2019

Copy link to clipboard

Copied

I have been using Photoshop 12 since I purchased it with my Dell computer. Recently I started getting a message that I couldn't access my pictures without a trial subscription purchase.  I already purchased Photoshop. How do I remove this message?

 

 

TOPICS
Problem or error

Views

101

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 03, 2019 0
Adobe Community Professional ,
Oct 03, 2019

Copy link to clipboard

Copied

Are you talking about Photoshop or Photoshop ELEMENTS 12?
Photoshop 12 was CS5 and never bundled with computers. If you have Elements, you'd need to contact Adobe about your account.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 03, 2019 0
New Here ,
Oct 03, 2019

Copy link to clipboard

Copied

It is Elements 12...I contacted Adobe and they just told me to buy a new Photoshop

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 03, 2019 0
Adobe Community Professional ,
Oct 03, 2019

Copy link to clipboard

Copied

Does it give you the option to enter your serial number?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 03, 2019 0
New Here ,
Oct 03, 2019

Copy link to clipboard

Copied

I didn't get a serial number because Dell loaded the program before sending me my computer. Perhaps Dell can help? My impression is Adobe just shut down my app so I would buy newer version.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 03, 2019 0
Adobe Community Professional ,
Oct 07, 2019

Copy link to clipboard

Copied

I woud say talk to Dell, there may be a certificate included with your serial number, that is common with bundled software.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 07, 2019 0
Adobe Community Professional ,
Oct 03, 2019

Copy link to clipboard

Copied

Moving to Photoshop Elements forum.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 03, 2019 1