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how to view videos taken with iphone in Photoshop elements 15

New Here ,
Oct 19, 2020

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I recently did a factory setting on my iphone 7. Since then I can't view my videos in PSE 15. It says that I need to download a CODEC of which I did but still does work. The other videos before that they work fine. Please help!

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how to view videos taken with iphone in Photoshop elements 15

New Here ,
Oct 19, 2020

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I recently did a factory setting on my iphone 7. Since then I can't view my videos in PSE 15. It says that I need to download a CODEC of which I did but still does work. The other videos before that they work fine. Please help!

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Problem or error

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11

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Oct 19, 2020 0
Greg_S. LATEST
Adobe Community Professional ,
Oct 19, 2020

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What format are the iPhone files and what OS are you using? If they are HEIF files, you cannot open them in Elements 15 using Windows.

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