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I am using Elements 15. [PSE15 crashes when printing]

New Here ,
Apr 09, 2019

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I am using elements 15. When I load an Image for printing the program crashes and bombs out. using an Epson xp-8500. The printing works on my old Elements 11 perfectly well. Any clues. Have reinstalled the programme. Very annoying as doing a Photography diploma and cannot print out.

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I am using Elements 15. [PSE15 crashes when printing]

New Here ,
Apr 09, 2019

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I am using elements 15. When I load an Image for printing the program crashes and bombs out. using an Epson xp-8500. The printing works on my old Elements 11 perfectly well. Any clues. Have reinstalled the programme. Very annoying as doing a Photography diploma and cannot print out.

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Apr 09, 2019 0
Adobe Employee ,
Apr 09, 2019

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Hi BAWest,

Sorry to hear about Photoshop Elements 15 crashing when you try to print an image, could you please let us know the operating system you're working on?

Have you tried reinstalling the printer drivers from manufacturer's website and see if that helps?

Regards,
Sahil

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Apr 09, 2019 0
New Here ,
Apr 09, 2019

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Windows 10 and I have just installed this printer. it works on other systems such as Microsoft office etc. there is no issue with the printer drivers. any othere thoughts

received an email requesting if I had Skype. Yes I do please send me your ID

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Apr 09, 2019 0
Adobe Community Professional ,
Apr 10, 2019

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BAWest  wrote

Windows 10 and I have just installed this printer. it works on other systems such as Microsoft office etc. there is no issue with the printer drivers. any othere thoughts

Even though you have a new printer, there may be a more recent driver. It would not hurt to check on this.

Do you get any error messages?

Can you print from the organizer?

Have you been able to print via Editor in the past with PSEv.15 & WIN10?

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Apr 10, 2019 0
Adobe Community Professional ,
Apr 10, 2019

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BAWest  wrote

received an email requesting if I had Skype. Yes I do please send me your ID

Adobe doesn't use Skype. That is a scam.  Do not give your ID.

Please report that email address to me in a PM on this forum so that I can report it to Adobe.

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Apr 10, 2019 0
New Here ,
Apr 10, 2019

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It's you @Peru Bob

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Apr 10, 2019 0
New Here ,
Apr 10, 2019

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@Peru Bob Asking for Skype and Adobe ID and Password

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Apr 10, 2019 0
Adobe Community Professional ,
Apr 10, 2019

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BAWest  wrote

It's you @https://forums.adobe.com/people/Peru+Bob

I did not send you an email. I don't even have Skype.

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Apr 10, 2019 0
New Here ,
Apr 10, 2019

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Shut Up you Scammer

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Apr 10, 2019 0
Adobe Community Professional ,
Apr 10, 2019

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BAWest  wrote

Shut Up you Scammer

As said by the REAL PERU BOB he does NOT use Skype and did not send you any Email. Do NOT Respond to that email request.

It is NOT the REAL Peru Bob from the Adobe forums.

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Apr 10, 2019 1
Adobe Community Professional ,
Apr 10, 2019

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If you are still having the printer problem, try resetting the preferences.  Go to Edit>Preferences>General and select the Reset Preferences on Next Launch button.  Relaunch the program and see what happens.

Snap10_2019.04.05_10h30m16s_002_.png

Alternatively, if you have not done so yet, try to print from the Organizer.  It uses a different print engine than the Editor.

One other thought:  How large is the image you are trying to print.  There are file size limitations in Elements.

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Apr 10, 2019 0
Adobe Employee ,
Apr 10, 2019

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Hi Barry,

I just sent you a private message regarding the Skype request. Please reply to me in that message or to my email that I included in the message.

Thanks
Scott

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Apr 10, 2019 0
BAWest LATEST
New Here ,
Apr 10, 2019

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Problem solved and adobe forums is sucks.

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Apr 10, 2019 0