I am using Elements 15. [PSE15 crashes when printing]

[BAWest]

I am using elements 15. When I load an Image for printing the program crashes and bombs out. using an Epson xp-8500. The printing works on my old Elements 11 perfectly well. Any clues. Have reinstalled the programme. Very annoying as doing a Photography diploma and cannot print out.

[Sahil.Chawla]

Hi BAWest,

Sorry to hear about Photoshop Elements 15 crashing when you try to print an image, could you please let us know the operating system you're working on?

Have you tried reinstalling the printer drivers from manufacturer's website and see if that helps?

Regards,
Sahil

[BAWest]

Windows 10 and I have just installed this printer. it works on other systems such as Microsoft office etc. there is no issue with the printer drivers. any othere thoughts

received an email requesting if I had Skype. Yes I do please send me your ID

[hatstead]

BAWest  wrote

Windows 10 and I have just installed this printer. it works on other systems such as Microsoft office etc. there is no issue with the printer drivers. any othere thoughts

Even though you have a new printer, there may be a more recent driver. It would not hurt to check on this.

Do you get any error messages?

Can you print from the organizer?

Have you been able to print via Editor in the past with PSEv.15 & WIN10?

[BAWest]

@Peru Bob Asking for Skype and Adobe ID and Password

[Peru Bob]

BAWest  wrote

received an email requesting if I had Skype. Yes I do please send me your ID

Adobe doesn't use Skype. That is a scam.  Do not give your ID.

Please report that email address to me in a PM on this forum so that I can report it to Adobe.

[BAWest]

It's you @Peru Bob

[Peru Bob]

BAWest  wrote

It's you @https://forums.adobe.com/people/Peru+Bob

I did not send you an email. I don't even have Skype.

[BAWest]

Shut Up you Scammer

[Just Shoot Me]

BAWest  wrote

Shut Up you Scammer

As said by the REAL PERU BOB he does NOT use Skype and did not send you any Email. Do NOT Respond to that email request.

It is NOT the REAL Peru Bob from the Adobe forums.

[Greg_S.]

If you are still having the printer problem, try resetting the preferences.  Go to Edit>Preferences>General and select the Reset Preferences on Next Launch button.  Relaunch the program and see what happens.

Alternatively, if you have not done so yet, try to print from the Organizer.  It uses a different print engine than the Editor.

One other thought:  How large is the image you are trying to print.  There are file size limitations in Elements.

[ScottVal]

Hi Barry,

I just sent you a private message regarding the Skype request. Please reply to me in that message or to my email that I included in the message.

Thanks
Scott

[BAWest]

Problem solved and adobe forums is sucks.