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I can't open PS Element15

Community Beginner ,
Mar 22, 2020

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This started recently but when I try to open my PS Element15, there is an error message and I can't open it.

 

What is the problem? I don't think I deleted any files of PS Elements15.

Thanks.

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I can't open PS Element15

Community Beginner ,
Mar 22, 2020

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This started recently but when I try to open my PS Element15, there is an error message and I can't open it.

 

What is the problem? I don't think I deleted any files of PS Elements15.

Thanks.

image.png

TOPICS
Problem or error

Views

74

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Mar 22, 2020 0
Adobe Community Professional ,
Mar 22, 2020

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Moved from Photoshop CC to PS Elements forum.

  • Which operating system do you have?
  • Do your data files reside on your primary hard drive the same as PS Elements?

 

Nancy O'Shea, ACP
Alt-Web.com

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Mar 22, 2020 0
Community Beginner ,
Apr 10, 2020

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Hi, Im sorry the reply was in the spam folder. 

I have Windows 10 Home.

 

Yes they are on the same hard drive.


It had been working without problem so I have no idea what happened.

 

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Apr 10, 2020 0
rinetta LATEST
Community Beginner ,
Apr 10, 2020

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Hello again, I just restarted the PC and it opened! Sorry for the bother!

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Apr 10, 2020 0
Adobe Community Professional ,
Mar 22, 2020

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Which Elements program are you trying to open?  Or is this happening on the Welcome screen?  If it is happening on either the Organizer or Editor, try deleting the preferences file.  Immediately after launching the program, press Alt+Shift+Ctrl. A message should pop up asking if you want to delete the Settings file. Answer OK. 

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Mar 22, 2020 0
Community Beginner ,
Apr 10, 2020

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Hi, Im sorry the reply was in the spam folder.
I was trying to open Photoshop Element 15.

It had been working without problem but I don't use it very often, the last time I used must have been in Dec or Jan.

When I click the PSE icon and then click photo editor, it gives me that error message.

When I click the Organizer, it opens but closes immediately even when I press Alt+Shift+Ctrl. A message doesn't pop up.

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Apr 10, 2020 0