I can't seem to download the 2020 version

[Kenneth5E71]

Hey I recently bought Premiere Elements Video Editor and Photo Editor. I only downloaded the Video Editor because I did not need the Photo Editor at the moment. But it seems that the new version of Premeiere Elements 2021 came out, I try to download the Photo Editor on the app but it says "Try Photoshop Elements for free!" There are two options Install from DVD and Download Trial. I click downlad trial and it brings me here....

[Kenneth5E71]

I forgot to add I only bought the 2020 Edition.

[Peru Bob]

Go to Adobe Customer Service for that:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...