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I cannot open any file in PE 2020.

New Here ,
Mar 13, 2020

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I just purchased Photoshop Elements 2020. I only see the home screen, no menu bar. I cannot open any file, nor do I see the menu bar with "FILE > OPEN". Even Drag and Drop on the APP icon does not work. I am on an iMac OS 10.14.

 

 

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I cannot open any file in PE 2020.

New Here ,
Mar 13, 2020

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I just purchased Photoshop Elements 2020. I only see the home screen, no menu bar. I cannot open any file, nor do I see the menu bar with "FILE > OPEN". Even Drag and Drop on the APP icon does not work. I am on an iMac OS 10.14.

 

 

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Mar 13, 2020 0
Adobe Community Professional ,
Mar 13, 2020

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The Home Screen is only a gateway to the other programs such as the Editor and Organizer. You have to click on the icons to open them. Are you not seeing something like this:

Ashampoo_Snap_2020.03.13_14h08m34s_001_.png

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Mar 13, 2020 0
New Here ,
Mar 14, 2020

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Hi Greg S,

Thank you for your reply.

Yes, I've clicked on the Editor, but it never loads. It just spins for several minutes but never loads. I'm stuck on this home screen.

I've checked to make sure my iMac has the system requirements, and my iMac meets the requirements.

Any other solutions?

 

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Mar 14, 2020 0
Greg_S. LATEST
Adobe Community Professional ,
Mar 14, 2020

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I know nothing about Macs.  See if the discussion in this thread helps you.

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Mar 14, 2020 0