I downloaded the HEIC extension and the instructions say to clean media cache, but I don't know how

New Here ,
Dec 22, 2019 Dec 22, 2019

Copy link to clipboard

Copied

In Elements 2020, I am trying to upload HEIC photos from my iPhone.   The instructions said to download an extension, which I did, and then clean media cache with Elements closed.  I don't know how/where to do this.  HELP!

 

[Moving from generic Start/Help forum to the specific Program forum... Mod]
[To find a forum for your program please start at https://community.adobe.com/]

TOPICS
Community Information

Views

467

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Community Professional , Dec 30, 2019 Dec 30, 2019

Likes

Translate

Translate
Adobe Community Professional ,
Dec 22, 2019 Dec 22, 2019

Copy link to clipboard

Copied

Delete all of the files and folders that are contained within the Common folder which may be found at:

C:\Users\[Your Name]\AppData\Roaming\Adobe\Common\

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 30, 2019 Dec 30, 2019

Copy link to clipboard

Copied

I don't have an AppData file under c:\users\[myname].

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 30, 2019 Dec 30, 2019

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 30, 2019 Dec 30, 2019

Copy link to clipboard

Copied

LATEST

I found it and deleted the folders.  Hope it works.  Thank you!!!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines