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I have an issue with the 2019 bought version no longer working.

New Here ,
Oct 17, 2020

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I bought the Adobe Elements and Photoshop bundle 2019 thinking, that would last me for a few years. 

I was stunned to find that the Elements no longer works since Catalina upgrade.

What is very confusing is that the Photoshop continues to work, just the Elements doesn't. 

After contacting online support, I was pointed to a thread in this community with a workaround. 

Trouble is that I am not a software expert. 

I have no idea how to do the complex instructions (well they are to me!) and so cannot do the fix? 

Why should I fix software when I bought it in good faith. Is there not a need for a simple fix or a newer version with no 32 bit software? This has been ongoing for over a year so why does Adobe not fix it?

Alternatively, to keep loyal customers onboard, could they not offer an upgrade to a newer version that actually works? 

I have been using this software since1998 with Adobe 5.

I am so frustrated by the hassle involved. 

I am not a professional, but I do like to edit my photos and occassionally videos. 

Sadly, this is no longer possible. 

Annoyed doesn't begin to express my frustration, disappointment and anger at Adobe. 

 

I have the serial numbers and the software should be valid for another 3 years! IF ONLY!

 

"Each serial number will allow installation of one product on one computer. The numbers will work for the Windows version and the Mac version.

Please note: The license for this product will expire on November 30, 2023. After that date, you will not be able to use the product unless you obtain a new license."

 

I havwe a license, but cannit use it!

 

Is anyone at Adobe able to help me? I have no idea what an executable file is or where you would use it!

 

HELP PLEASE! 

Howard ><>

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Mac, Problem or error

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I have an issue with the 2019 bought version no longer working.

New Here ,
Oct 17, 2020

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I bought the Adobe Elements and Photoshop bundle 2019 thinking, that would last me for a few years. 

I was stunned to find that the Elements no longer works since Catalina upgrade.

What is very confusing is that the Photoshop continues to work, just the Elements doesn't. 

After contacting online support, I was pointed to a thread in this community with a workaround. 

Trouble is that I am not a software expert. 

I have no idea how to do the complex instructions (well they are to me!) and so cannot do the fix? 

Why should I fix software when I bought it in good faith. Is there not a need for a simple fix or a newer version with no 32 bit software? This has been ongoing for over a year so why does Adobe not fix it?

Alternatively, to keep loyal customers onboard, could they not offer an upgrade to a newer version that actually works? 

I have been using this software since1998 with Adobe 5.

I am so frustrated by the hassle involved. 

I am not a professional, but I do like to edit my photos and occassionally videos. 

Sadly, this is no longer possible. 

Annoyed doesn't begin to express my frustration, disappointment and anger at Adobe. 

 

I have the serial numbers and the software should be valid for another 3 years! IF ONLY!

 

"Each serial number will allow installation of one product on one computer. The numbers will work for the Windows version and the Mac version.

Please note: The license for this product will expire on November 30, 2023. After that date, you will not be able to use the product unless you obtain a new license."

 

I havwe a license, but cannit use it!

 

Is anyone at Adobe able to help me? I have no idea what an executable file is or where you would use it!

 

HELP PLEASE! 

Howard ><>

TOPICS
Mac, Problem or error

Views

45

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Oct 17, 2020 0
Adobe Community Professional ,
Oct 17, 2020

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Howard,

You have two issues because you have not been warned about two hard facts:

- There is no "bundle" for Elements and Photoshop. They are always separate purchases;  Photoshop is a subscription model you pay monthly or yearly, Elements is a "perpetual" licensing model you pay only once, and which works until you change the hardware or operating system requirements for which it has been built.

- Unfortunately, Apple decided to drastically change its operating system when launching Catalina. That meant that most older applications would not work on Catalina, not only for Adobe but for other software editors. The fact was widely commented at least one year before the lauch of Catalina, but many Mac users were not aware of the fact. So, the advice was DON'T upgrade to Catalina, or downgrade to a previous version. By the way, it appears that there had been many other new requirements than 64 bits for Catalina.

 

That said, I don't understand your note about the license expiring in 3 years. Was it for Photoshop, Elements or Catalina?

(I am not a Mac user).

 

 

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Oct 17, 2020 0
New Here ,
Oct 18, 2020

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Hi,
Sorry for the delay. Life is busy!!
You are correct that I was not warned about the subscription element of
this.
I bought them and got two licences. I specifically said that I did not want
a subscription and as I retire next year, their assurance that the licences
would work until 2023 reassured me.
This is from their email:

Your Acrobat Pro 2017 Mac ESD (WW) request, number 2443333, has been
approved and is now ready for download and installation.
Serial Number

Each serial number below will allow you to install one product on one
computer.

*Acrobat Pro 2017 Mac ESD (ROW Multilanguage)*
* xxxx-xxxx-xxxx-xxxx-xxxx-xxxx*

*Please note:* The license for this product will expire on *November 30,
2023*. After that date, you will not be able to use the product unless you
obtain a new license.
Download Your Software

1. Go to the Acrobat Pro download page

.
2. Click the download link for either the Windows or the macOS version
of Acrobat Pro.
3. Open the file you downloaded to run the installer, which will extract
the rest of the installation files.
4. In the folder created by extraction, navigate to the *Setup* installer
icon, double-click it, and follow the installation instructions.

So as you can see, I expected this to both work until 2023 and to work on
my 64bit MacBook pro!

Therefore I ask the question, why will it not work? Surely Adobe has a
responsibility to ensure it functions.
I am older and not a tech savvy individual and cannot follow these complex
"fixes" or workarounds.
The simplest solution is to upgrade to a working version?
I feel disenfranchised and let down by Adobe - a user of their software for
almost 15 years!
I look forward to hearing from them.

Blessings,

Howard ><>

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