I'm angry now

Explorer ,
Sep 26, 2019

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I am having a lot of problems with PhotoShop Elements 14. Previous suggestions were to uninstal the program and then reinstal it. OK-- I uninstaled PhotoShop Elements 14. Now I can't get any page in my account to let me download the program. Adobe will only let me download the newest version of Elements! That version I would have to buy. I have a liscense for Elements 14 and I do not want to have to buy anything else. 

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Adobe Community Professional ,
Sep 26, 2019

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Explorer ,
Sep 26, 2019

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I clicked on your link, Did no good. Your link says to go to plans then click on order history, find app and click on downloads. When I went to my account I clicked on plans. All that cane up was something about free clous something, nothing else. When I clicked on order history, I am told there are no orders for my account. No app, such as pse 14 came up. No way to download it.

 

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Adobe Community Professional ,
Sep 26, 2019

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You can find that download link only if you have ordered your PSE directly from Adobe by download. Otherwise you have to ask from 'Customer Care'.

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Explorer ,
Sep 26, 2019

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I did order directly from Adobe. Will you please give me the link to "customer Care".

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Adobe Community Professional ,
Sep 26, 2019

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You need to scroll down and read the whole document:

How to download older apps purchased from other stores

If you need to reinstall an older app that you purchased from a non-Adobe store, such as Amazon, Best Buy, or Costco, contact us

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Peru Bob LATEST
Adobe Community Professional ,
Sep 26, 2019

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And when you go to the link:

Customer Care Click Here.png

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