I've been on hold with Adobe Chat for 1.5 hours with no response. Is that normal?

[dalec62700211]

It has been over 1.5 hours since I opened a chat with Adobe support over an activation issue.  Still no response except for one "we're really busy" message over an hour ago.  Is that normal?

[Phinny]

I don't know about normal but it's definitely not cool.  I recently waited 2 hrs on chat before being helped.  My issue was resolved but 2 hrs, I mean, I could have showered, done all my grocery shopping, put all the stuff away and still been on hold.

[dalec62700211 · Accepted solution]

After 2 hours, I finally ended the chat. After a couple of minutes, I
reopened it and was almost immediately connected with someone. She
resolved my issue in 5 minutes. She said that they were having issues with
chat and were working to resolve them.

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"I live by two words - gratitude and tenacity. Tenacity gets me where I
want to go and gratitude doesn't allow me to be angry along the way." Henry
Winkler

[99jon]

What is the issue? Maybe one of the other users here can help.

[dalec62700211]

When I tried to install Elements 14 on my work laptop, I got the error that
it was installed on too many computers. I assume I forgot to sign out of
Elements on an old computer before wiping it. The rep was able to fix the
issue quickly, once I actually got to chat with her. Thanks.
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Thanks!



Dale S. Cain