I've been on hold with Adobe Chat for 1.5 hours with no response. Is that normal?

Community Beginner ,
Feb 06, 2020 Feb 06, 2020

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It has been over 1.5 hours since I opened a chat with Adobe support over an activation issue.  Still no response except for one "we're really busy" message over an hour ago.  Is that normal?

 

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Download and install, Windows

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Community Beginner , Feb 06, 2020 Feb 06, 2020
After 2 hours, I finally ended the chat. After a couple of minutes, I reopened it and was almost immediately connected with someone. She resolved my issue in 5 minutes. She said that they were having issues with chat and were working to resolve them. -- ----- "I live by two words - gratitude and tenacity. Tenacity gets me where I want to go and gratitude doesn't allow me to be angry along the way." Henry Winkler

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Enthusiast ,
Feb 06, 2020 Feb 06, 2020

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I don't know about normal but it's definitely not cool.  I recently waited 2 hrs on chat before being helped.  My issue was resolved but 2 hrs, I mean, I could have showered, done all my grocery shopping, put all the stuff away and still been on hold.

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Community Beginner ,
Feb 06, 2020 Feb 06, 2020

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After 2 hours, I finally ended the chat. After a couple of minutes, I
reopened it and was almost immediately connected with someone. She
resolved my issue in 5 minutes. She said that they were having issues with
chat and were working to resolve them.

--
-----
"I live by two words - gratitude and tenacity. Tenacity gets me where I
want to go and gratitude doesn't allow me to be angry along the way." Henry
Winkler

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LEGEND ,
Feb 06, 2020 Feb 06, 2020

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What is the issue? Maybe one of the other users here can help.

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Community Beginner ,
Feb 06, 2020 Feb 06, 2020

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LATEST

When I tried to install Elements 14 on my work laptop, I got the error that
it was installed on too many computers. I assume I forgot to sign out of
Elements on an old computer before wiping it. The rep was able to fix the
issue quickly, once I actually got to chat with her. Thanks.
--

Thanks!



Dale S. Cain


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