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Image distortion when opening photo

New Here ,
Jan 23, 2020

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Windows 10 and I have just downloaded Photoshop elements 2020. I have used older version before.

Upon opening first photo I see that it is squished from bottom to top. Is there a setting I can change.

I can't use it this way!

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Image distortion when opening photo

New Here ,
Jan 23, 2020

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Windows 10 and I have just downloaded Photoshop elements 2020. I have used older version before.

Upon opening first photo I see that it is squished from bottom to top. Is there a setting I can change.

I can't use it this way!

TOPICS
Import and export

Views

244

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Jan 23, 2020 0
Adobe Community Professional ,
Jan 23, 2020

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What is the source of the photo? (Camera/phone make and model or phone app).  Did the same photo display properly in the older version of Elements. 

Can you post a screen shot of the distorted image. 

Are all photos distorted?

Does the photo appear correctly in the Windows photo app?

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Jan 23, 2020 0
New Here ,
Jan 24, 2020

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The photos are in my computer. Here are 2 photos of the same image. The squishy one is how I see it in Photoshop Elements.originaloriginalPhotoshope imagePhotoshope image

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Jan 24, 2020 0
Adobe Community Professional ,
Jan 24, 2020

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What OS are you using?

Does the problem affect ALL photos?

If the problem does not affect all photos, what camera or phone was used to take the problem photos?

What is the size of your monitor? 

Can you give us a better screenshot?  Take a look here for various ways you can do this.

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Jan 24, 2020 0
New Here ,
Jan 24, 2020

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This happens with every photo so it is not a photo problem.

I mentioned I have Windows 10 and Photoshop Elements 2020. Trial

I have had Photoshop in my old computer and it worked perfectly.

I think its a setting with my computer maybe... everything looks very big.

I have a Samsung monitor - 24 inch?

 

I cant get a screen shot.... have tried but can't

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Jan 24, 2020 0
New Here ,
Jan 24, 2020

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Hey I noticed even in this program the original photo I sent you looks distorted so it must be a computer setting.

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Jan 24, 2020 0
Adobe Community Professional ,
Jan 24, 2020

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What OS are you using?

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Jan 24, 2020 0
Adobe Community Professional ,
Jan 24, 2020

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What model is your monitor?

What is the screen resolution setting in Windows?

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Jan 24, 2020 0
New Here ,
Jan 24, 2020

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Does OS not mean Windows 10??? I mentioned that several times now. Other than that I don't know what you mean???

My resolution is 1280 x 1024

The Monitor Info comes up as generic now that Windows 10 and new harddrive was installed..

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Jan 24, 2020 0
Adobe Community Professional ,
Jan 24, 2020

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What model is your monitor?

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Jan 24, 2020 0
New Here ,
Jan 24, 2020

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It’s a Samsung... I mentioned that but don’t know exact model. It’s 23 inches

Sent from my iPad

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Jan 24, 2020 0