Image distortion when opening photo

New Here ,
Jan 23, 2020 Jan 23, 2020

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Windows 10 and I have just downloaded Photoshop elements 2020. I have used older version before.

Upon opening first photo I see that it is squished from bottom to top. Is there a setting I can change.

I can't use it this way!

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Adobe Community Professional ,
Jan 23, 2020 Jan 23, 2020

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What is the source of the photo? (Camera/phone make and model or phone app).  Did the same photo display properly in the older version of Elements. 

Can you post a screen shot of the distorted image. 

Are all photos distorted?

Does the photo appear correctly in the Windows photo app?

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New Here ,
Jan 24, 2020 Jan 24, 2020

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The photos are in my computer. Here are 2 photos of the same image. The squishy one is how I see it in Photoshop Elements.originaloriginalPhotoshope imagePhotoshope image

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Adobe Community Professional ,
Jan 24, 2020 Jan 24, 2020

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What OS are you using?

Does the problem affect ALL photos?

If the problem does not affect all photos, what camera or phone was used to take the problem photos?

What is the size of your monitor? 

Can you give us a better screenshot?  Take a look here for various ways you can do this.

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New Here ,
Jan 24, 2020 Jan 24, 2020

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This happens with every photo so it is not a photo problem.

I mentioned I have Windows 10 and Photoshop Elements 2020. Trial

I have had Photoshop in my old computer and it worked perfectly.

I think its a setting with my computer maybe... everything looks very big.

I have a Samsung monitor - 24 inch?

 

I cant get a screen shot.... have tried but can't

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New Here ,
Jan 24, 2020 Jan 24, 2020

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Hey I noticed even in this program the original photo I sent you looks distorted so it must be a computer setting.

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Adobe Community Professional ,
Jan 24, 2020 Jan 24, 2020

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What OS are you using?

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Adobe Community Professional ,
Jan 24, 2020 Jan 24, 2020

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What model is your monitor?

What is the screen resolution setting in Windows?

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New Here ,
Jan 24, 2020 Jan 24, 2020

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Does OS not mean Windows 10??? I mentioned that several times now. Other than that I don't know what you mean???

My resolution is 1280 x 1024

The Monitor Info comes up as generic now that Windows 10 and new harddrive was installed..

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Adobe Community Professional ,
Jan 24, 2020 Jan 24, 2020

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What model is your monitor?

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New Here ,
Jan 24, 2020 Jan 24, 2020

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It’s a Samsung... I mentioned that but don’t know exact model. It’s 23 inches

Sent from my iPad

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Adobe Community Professional ,
Jan 24, 2020 Jan 24, 2020

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Can you find the model number on the monitor?

I would like to see if the native resolution of that monitor matches the resolution to which you have it set.

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Adobe Community Professional ,
Jan 25, 2020 Jan 25, 2020

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Sorry for not noticing your posts about your OS.  🤐

Have you tried changing your Windows' Scale and Layout settings?  Go to Settings>System>Display>Scale and Layout.

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New Here ,
Jan 28, 2020 Jan 28, 2020

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Here’s what I did,

I right clicked on my main screen, I chose display settings, I clicked on display and in the scale and layout it has 100% and the only other choices are 125% or 150%. my display resolution is at 12:80×1024. My orientation is at landscape.

When I go into advanced , my bit depth is 8 bit colour, format RGB colour space standard dynamic range SDR
set up Is - display one - I cannot change it

My Monitor is Samsung 2433BW

I went on the buttons on the side of the monitor and changed the scale size and position image size to “auto”.... this has corrected my problem however now none of my windows are utilizing the full size of my monitor it’s 2 inches short on both sides.

How can I change this?

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Adobe Community Professional ,
Jan 28, 2020 Jan 28, 2020

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Ting2140 said:

my display resolution is at 1280×1024.

That is an unusual resolution for a modern computer/display.  If you go to the dropdown menu, is that the recommended resolution?  If not, change it to the "recommended" size.:

Ashampoo_Snap_Tuesday, January 28, 2020_16h53m35s_002_.png

Added:  I just looked up your monitor specs.  You need to change the resolution to 1920x1200. 

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New Here ,
Jan 29, 2020 Jan 29, 2020

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There is no recommended only

2048x1536

1699x1200

1280x1024 - set now

1024x768

800x600

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