Highlighted

Import from Camera and card reader

New Here ,
Aug 18, 2019

Copy link to clipboard

Copied

Hello.

When I try to import from camera and Card reader I get a fault message saying "cannot load the plugins required to retrieve media from devices" (translated from Norwegian).

But where do I find this plugin, and how do I install it?

I have PSE 2018

Per Lund

Views

216

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Import from Camera and card reader

New Here ,
Aug 18, 2019

Copy link to clipboard

Copied

Hello.

When I try to import from camera and Card reader I get a fault message saying "cannot load the plugins required to retrieve media from devices" (translated from Norwegian).

But where do I find this plugin, and how do I install it?

I have PSE 2018

Per Lund

Views

217

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 18, 2019 0
Adobe Community Professional ,
Aug 18, 2019

Copy link to clipboard

Copied

Are you trying to import raw files from a newer camera?  If so, you may not have a version of Adobe Camera Raw that is able to handle the files.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 18, 2019 0
Adobe Employee ,
Aug 18, 2019

Copy link to clipboard

Copied

Hi Per Lund,

Can you please specify which camera model are you using?

May be your current camera raw plugin doesn't support your camera files, then you may have to update your camera raw plugin.

Thanks,

Yachika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 18, 2019 0
New Here ,
Aug 19, 2019

Copy link to clipboard

Copied

I can open raw files from the camera (Panasonic DMC-TZ100).

The problem is when I try to use the function Get Photos from Camera or Card readers. And it doesen't matter what file type it is, the error message comes before I get the option to select source.

What I am trying to do is this: Import media from cameras and card readers with Elements Organizer , but it stops at point 2.

See attached screen shot, this is how far it gets, (sorry it is in Norwegian)

It did work in an previous version of PSE.

Error message PSE 2018.jpg

Per Lund.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 19, 2019 0
Per_Lund LATEST
New Here ,
Aug 20, 2019

Copy link to clipboard

Copied

Ok, then I may upgrade.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 20, 2019 0