I downloaded elements 2021 for a trial. So far I have been unable to import photos from my card reader. The card reader's light goes on, so I know there's a connection between my MacBook Pro and the card. But nothing happens. I don't get the dialogue window asking me what to do with them. I can't figure out why they won't download. There are definitely photos on the card.
I should probably included that my camera is a Sony A9
It may be a Mac problem. Could you state which is your OS version (Catalina for instance)?
I don't use Macs, but that will help other users to help you.
I recently downloaded the newest version, Big Sur I think they call it.
Since I posted this, I've tried raw files from an external HD that were taken with a cannon 5D. Nothing happened there either. I was concerned it was the Sony but apparently not.
So there's nothing I can do about it until Adobe fixes it? 🤬
. . . or Apple?