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Import von HEVC- oder HEIF-Medien mit Photoshop Elements 2020

New Here ,
Oct 17, 2019

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Ich habe Photoshop istalliert unter Windows 10 Built 1903. Habe das HEIC-Tool von MS installiert. Dennoch lehnt Photoshop das Laden von HEIC-Bildern mit der nachfolgenden Meldung ab. Weiß jemand Abhilfe?

HEIC-Meldung.JPG 

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Import von HEVC- oder HEIF-Medien mit Photoshop Elements 2020

New Here ,
Oct 17, 2019

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Ich habe Photoshop istalliert unter Windows 10 Built 1903. Habe das HEIC-Tool von MS installiert. Dennoch lehnt Photoshop das Laden von HEIC-Bildern mit der nachfolgenden Meldung ab. Weiß jemand Abhilfe?

HEIC-Meldung.JPG 

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Oct 17, 2019 0
Adobe Employee ,
Oct 17, 2019

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Hi @hellemiersch,

 

To import HEIC images in Photoshop Elements, you need to install HEIF/HEVC Extensions from microsoft Store. You also need to delete the media cache files present at the location: %appdata%\Adobe\Commmon

Please try again after deleting the media cache and share the results. For more details refer the link: https://helpx.adobe.com/in/premiere-elements/using/hevc-decoding-on-windows.html

 

Thanks,

Anubhav

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Oct 17, 2019 0
New Here ,
Oct 18, 2019

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Hi AnubhavJain,

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Oct 18, 2019 0
New Here ,
Oct 18, 2019

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I have deleted the cache-files. The installation of the attached app I have made yesterday yet.

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Oct 18, 2019 0
New Here ,
Oct 18, 2019

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Sorry, I have some problems to handle this block. The HEIC-app is installed successful, the cache is deleted, but the error message still keeps. I would upload the screenshot if ist would be possible.

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Oct 18, 2019 0
Adobe Employee ,
Oct 18, 2019

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Thank you Hellemiersch,

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Oct 18, 2019 0
Adobe Employee ,
Oct 18, 2019

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Please try the below steps:

 

1. Go to Settings>Apps.

2. Search for HEVC Video Extension.

3. Uninstall the extensions if any already installed on your machine.

4. Re-install the HEVC video extension from Microsoft Store.

5. Delete the media cache.

 

Please share the findings after successfully executing the above steps.

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Oct 18, 2019 0
New Here ,
Oct 18, 2019

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Hi Anubhav, now I have bought and installed the HEVC app. Before I had only installed the HEIF app for pictures. Now it works. Thank you for assitance and have a nice weekend, Regards Helle

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Oct 18, 2019 0