Ich habe Photoshop istalliert unter Windows 10 Built 1903. Habe das HEIC-Tool von MS installiert. Dennoch lehnt Photoshop das Laden von HEIC-Bildern mit der nachfolgenden Meldung ab. Weiß jemand Abhilfe?
To import HEIC images in Photoshop Elements, you need to install HEIF/HEVC Extensions from microsoft Store. You also need to delete the media cache files present at the location: %appdata%\Adobe\Commmon
Please try again after deleting the media cache and share the results. For more details refer the link: https://helpx.adobe.com/in/premiere-elements/using/hevc-decoding-on-windows.html
Please try the below steps:
1. Go to Settings>Apps.
2. Search for HEVC Video Extension.
3. Uninstall the extensions if any already installed on your machine.
4. Re-install the HEVC video extension from Microsoft Store.
5. Delete the media cache.
Please share the findings after successfully executing the above steps.
Hi Anubhav, now I have bought and installed the HEVC app. Before I had only installed the HEIF app for pictures. Now it works. Thank you for assitance and have a nice weekend, Regards Helle