Importing HEIC into Elements 2021

[markg40533220]

I imported photos into PSElements 2021 on an iMAC - but HEIC photos do not display the image. I has previously used PS Elements 2020 on a Win 10 machine - OK.

[NidhiSachdeva]

Hi 

Can you please share more details so we can help you on this?

Which MAC OS you are using? What is the source of HEIC photos? Are they not importing in Organizer? or Thumbnails are not created? Can you please share the screenshot?

Regards,

Nidhi

[markg40533220]

Hi I am using the most recent version of Catalina.

The photos were from an iphone 7 (taken in Oct/Nov 1019). I had previously worked on them on a Win 10 mchine with PS Elements 2020. The files were downloaded from OneDrive.

Mark

[NidhiSachdeva]

Hi Mark,

Any specific error you are getting while importing? Can you please share the screenshot? Also, are you able to open these images in any other photo editor?

Would be great if you can share any image with us with which you are facing problem, may be privately through chat.

Regards,

Nidhi

[markg40533220]

Hi

I was able to see the HEIC photos on my iMac photo viewer (I guess that’s because its an Apple product). I have attached a screenshot of Organizer (2021); the blank images are the HEIC photos.


I can see if I can open in another program.


Mark
[cid:90FBBEB9-7602-48A8-BE78-63655BC3D05B]

[Greg_S.]

@markg40533220, you cannot attach an image to a post via email.  You must sign in to the forum to attach a screenshot.

[markg40533220]

Here is the screenshot of Organizer - HEIC photos do not display

[NidhiSachdeva]

Sorry about the inconvienince Mark. Can you please share any such file with us to help us know the exact issue. You can share in private message.

Regards,

Nidhi

[markg40533220]

This the metadata from one of the photos

[markg40533220]

[markg40533220]

Nidhi

i am following up my post of November where gave an example of an HEIC photo - my Adobe PE 2021 will not displqy them when I open Organizer. I haven't been able to address this open issue until now due to other priorities.

So.... the problem remians and I need a solution as I am trying to complete a project as well as open these photo types going forward.

[NidhiSachdeva]

Apologies for the delay Mark, this picture posted here is somehow converted to JPG, can you please share the original HEIC image (you can use private message or share the cloud link)

Regards,

Nidhi

[markg40533220]

Hi

I am trying to send these photos – I have attached 2 examples. When I try to upload to you via the support website, it says that the files are not in a supported format – jpeg, etc. It would not upload HEIC files.

MArk

[NidhiSachdeva · Accepted solution]

Hi Mark, 

As communicated and confirmed by you, Update Thumbnails worked for you.

Please confirm here to help other users.

Regards,

Nidhi

[bythecshore]

Not sure if you ever resolved thais... but the way I work around this is to export the photo as a jpeg, then open the jpeg in Photoshop. Just one extra step and it works fine. 

[markg40533220]

Hi

Thanks for posting. As per Nidhi of Adobe, Updating Thumbnails in Organizer resolved the problem. She indicagted that the Catalog may have been corrupted, nd doing the update corrected it.

Mark

[uweh73374318]

At least in Photoshop elements 2020, you can also open HEIC files with File - Open in Camera Raw -  and then can manipulate basic features lossless. Like in Lightroom. You can then save it in .dng format (so another lossless format) or open it in Photoshop Elements Editor as jpeg.