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Importing HEIC into Elements 2021

New Here ,
Nov 10, 2020

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I imported photos into PSElements 2021 on an iMAC - but HEIC photos do not display the image. I has previously used PS Elements 2020 on a Win 10 machine - OK.

 

 

 

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Import and export, Organizer, Problem or error

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Importing HEIC into Elements 2021

New Here ,
Nov 10, 2020

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I imported photos into PSElements 2021 on an iMAC - but HEIC photos do not display the image. I has previously used PS Elements 2020 on a Win 10 machine - OK.

 

 

 

TOPICS
Import and export, Organizer, Problem or error

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109

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Nov 10, 2020 0
Adobe Employee ,
Nov 11, 2020

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Hi 

 

Can you please share more details so we can help you on this?

 

Which MAC OS you are using? What is the source of HEIC photos? Are they not importing in Organizer? or Thumbnails are not created? Can you please share the screenshot?

 

Regards,

Nidhi

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Nov 11, 2020 0
New Here ,
Nov 11, 2020

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Hi I am using the most recent version of Catalina.

 

The photos were from an iphone 7 (taken in Oct/Nov 1019). I had previously worked on them on a Win 10 mchine with PS Elements 2020. The files were downloaded from OneDrive.

 

Mark

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Nov 11, 2020 0
Adobe Employee ,
Nov 15, 2020

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Hi Mark,

 

Any specific error you are getting while importing? Can you please share the screenshot? Also, are you able to open these images in any other photo editor?

 

Would be great if you can share any image with us with which you are facing problem, may be privately through chat.

 

Regards,

Nidhi

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Nov 15, 2020 0
New Here ,
Nov 16, 2020

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Hi

I was able to see the HEIC photos on my iMac photo viewer (I guess that’s because its an Apple product). I have attached a screenshot of Organizer (2021); the blank images are the HEIC photos.


I can see if I can open in another program.


Mark
[cid:90FBBEB9-7602-48A8-BE78-63655BC3D05B]

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Nov 16, 2020 0
Adobe Community Professional ,
Nov 16, 2020

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@markg40533220, you cannot attach an image to a post via email.  You must sign in to the forum to attach a screenshot.

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Nov 16, 2020 0
New Here ,
Nov 17, 2020

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Here is the screenshot of Organizer - HEIC photos do not display

Screen Shot 2020-11-16 at 2.57.49 PM.png

 

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Nov 17, 2020 0
Adobe Employee ,
Nov 17, 2020

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Sorry about the inconvienince Mark. Can you please share any such file with us to help us know the exact issue. You can share in private message.

 

Regards,

Nidhi

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Nov 17, 2020 0
New Here ,
Nov 20, 2020

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This the metadata from one of the photos

Screen Shot 2020-11-20 at 9.23.07 AM.png

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Nov 20, 2020 0
New Here ,
Nov 20, 2020

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4221E679-0C3C-4CAD-A7FF-E64D79F74950_1_201_a.jpeg

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Nov 20, 2020 0