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Impossible to display picture

New Here ,
Oct 10, 2019

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Hi there,

 

I'm working in Elements Organizer 14 on my mac, and I have a problem with some of my pictures (most of the time pictures I received via Messenger). Instead of the picture, this is what I see:Capture d’écran, le 2019-10-10 à 15.05.31.png

The picture displays fine outside of the software... It's standard jpeg files.

Does someone know how I can fix this? Thanks!

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Mac, Organizer, Problem or error

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Impossible to display picture

New Here ,
Oct 10, 2019

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Hi there,

 

I'm working in Elements Organizer 14 on my mac, and I have a problem with some of my pictures (most of the time pictures I received via Messenger). Instead of the picture, this is what I see:Capture d’écran, le 2019-10-10 à 15.05.31.png

The picture displays fine outside of the software... It's standard jpeg files.

Does someone know how I can fix this? Thanks!

TOPICS
Mac, Organizer, Problem or error

Views

186

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Oct 10, 2019 0
Adobe Employee ,
Oct 11, 2019

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Hi,

 

Thanks for reaching out.

Could you please mention the messenger from where you downloaded these photos?

And it would be great if you could share one such photo with us so that we can investigate on the issue at our end.

 

Thanks

Arshla Jindal

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Oct 11, 2019 0
New Here ,
Oct 15, 2019

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Hi, I was talking about Facebook Messenger.

Thanks!

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Oct 15, 2019 0
Adobe Community Professional ,
Oct 15, 2019

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This is a known problem with certain applications like Messenger and WhatsApp.  They do not use standard formatting. The solution is to open and save them in another editor.  I think you can even do it in Windows Photos app (but there you have to do it as a Save As copy).

The image that you posted displays just fine in my Elements 14 Organizer.  Did you open and save it in another application before posting it? 

 

Added:  It occurs to me that because you inserted the photo into your post, the forum software saved it to a new jpg file. 

I think if you use the drag and drop feature under the post editing window, the original file will be attached.

Snap10_2019.10.15_09h58m07s_003_.png

 

 

 

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Oct 15, 2019 0
New Here ,
Oct 15, 2019

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Here it is again (this time I used the drag and drop function).

 

 

To enlarge, right-click and choose open in new tab or window. Go to the new tab and click again to zoom to full size

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Oct 15, 2019 0
Adobe Community Professional ,
Oct 16, 2019

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Sorry, your photo still comes through as a copy of the original, not as an attachment.  Have you tried opening and saving the file in another editing software?  I know nothing about Macs so can't offer you any suggestions of what other software you can use.

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Oct 16, 2019 0
99jon LATEST
LEGEND ,
Oct 16, 2019

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Works OK for me in the latest version of Elements.

Can you open the file in Image Capture and re-save it with a different file name?

 

FcebookJpeg.jpg

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Oct 16, 2019 0