Impossible to introduce key products in use macbook pro 16 inch

Community Beginner ,
Jun 19, 2020 Jun 19, 2020

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after to load adobe photo element 2020 on macbook pro 16 inchs, it is impossible to introduce the key product. The numeric keybord is not reconise

 

[Image #2 containing serial number removed from public view – Moderator]

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Mac, Problem or error

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correct answers 1 Correct Answer

Community Beginner , Jun 27, 2020 Jun 27, 2020
I try to do that, but it was impossible. impossible to do copy and past. I solved the problem by a keybord modification. To introduce the code, i used a canadian Keybord. This keybord have only a numeric keys, not two values for the same key.Thank you to your answerBest regards

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LEGEND ,
Jun 19, 2020 Jun 19, 2020

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Can you copy & paste the serial number using Ctrl+C (Cmd+C)

Then click in the first box and press Ctrl+V (Cmd+V)

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Community Beginner ,
Jun 27, 2020 Jun 27, 2020

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I try to do that, but it was impossible. impossible to do copy and past. I solved the problem by a keybord modification. To introduce the code, i used a canadian Keybord. This keybord have only a numeric keys, not two values for the same key.

Thank you to your answer

Best regards

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