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I have uninstalled on one computer to install on another, which I undersrtand deactivates. New install doesn't work on new computer says 2 licenses already used. BUT I have just uninstalled one of my two computers, which should leave one free for my new computer. Too obvious eh? Chat can give no answer, promised a call back and then reneged. Where do I go from here?
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No, an uninstall does not automatically deactivate... unless the uninstall process specifically asks
When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
Click here https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
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