I have uninstalled on one computer to install on another, which I undersrtand deactivates. New install doesn't work on new computer says 2 licenses already used. BUT I have just uninstalled one of my two computers, which should leave one free for my new computer. Too obvious eh? Chat can give no answer, promised a call back and then reneged. Where do I go from here?
-click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI
Thanks for the response, but I have read on the Adobe site, that uninstalling deactivates, however you are obviously right, as it doesn't. I have tried the chat, once being told I would get a telephone call back if I furnished my telephone number, which I did, and then that was reneged on, then secondly being hung up on a message saying, it was busier than expected for nearly an hour, so I had to admit defeat. There must be a lot of people with issues.