Install from new disk

New Here ,
Jan 18, 2020 Jan 18, 2020

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Purchased elements 2020 on disk.

Installed but will not run.

Error code 213:11

Problem with licensing.

 

How do I solve.

Getting frustrated.

 

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Download and install, Problem or error

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correct answers 1 Correct Answer

New Here , Jan 19, 2020 Jan 19, 2020
Thanks to tech Dave, problem was resolved after many hours.  Problem was with a prior installation of elements 7.  Once deleted, reinstall worked fine.  Had to remove all other adobe products installed as well.  

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Adobe Community Professional ,
Jan 18, 2020 Jan 18, 2020

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New Here ,
Jan 19, 2020 Jan 19, 2020

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Thanks to tech Dave, problem was resolved after many hours.  Problem was with a prior installation of elements 7.  Once deleted, reinstall worked fine.  Had to remove all other adobe products installed as well.  

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