installation not possible

New Here ,
Mar 07, 2021 Mar 07, 2021

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The installation cannot continue as the installer file may be damaged. Download the installer file again.

its a brand new disc

 

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Adobe Community Professional ,
Mar 07, 2021 Mar 07, 2021

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We need more information:

  • Are you installing from the Creative Cloud app?
  • What "disc"? Photoshop is only available by subscription and is a download.
  • What version and where did you get it?

~ Jane

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New Here ,
Mar 07, 2021 Mar 07, 2021

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Brought from amazon elements and premiere

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Adobe Community Professional ,
Mar 07, 2021 Mar 07, 2021

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Is it Photoshop Elements, not Photoshop?

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New Here ,
Mar 07, 2021 Mar 07, 2021

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yes its elements

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Adobe Community Professional ,
Mar 07, 2021 Mar 07, 2021

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Hi @mark cowboy 

Since your question is about Photoshop Elements, I have moved this from the Photoshop forum where you posted.

~ Jane

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New Here ,
Mar 07, 2021 Mar 07, 2021

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I'm not very good with computers still learning I got the discs from amazon

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New Here ,
Mar 07, 2021 Mar 07, 2021

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brought from amazon double program elements and premiere

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New Here ,
Mar 07, 2021 Mar 07, 2021

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hello jane sorry im not very good with computers at the moment

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Engaged ,
Mar 07, 2021 Mar 07, 2021

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Hi Mark,

 

You can download the applications direct from Adobe and then activate them using the serial numbers you should have on the DVD sleeve.

 

Here's the download and installation instructions for both applications:

 

Installing Photoshop Elements

 

Installing Premiere Elements

 

 

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