Installation of Photoshop Elements fail

Explorer ,
Nov 25, 2020

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Hello,

I am trying to install PSE 2021 on my PC (Win 10, Firefox). At the beginning of the process I'm asked to activate Javascript. But Javascript is activated!

I ahave restarted the PC: no change!

Can you help me?

Thanks

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1 Correct Answer

Explorer , Nov 28, 2020
default3b75mjq0iyga Explorer , Nov 28, 2020
Hello,I tried one more time the silently procees and ... it worked!PSE 2021 is installed.Thanks to Vigin & al for their helpHave a good WECharles

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Adobe Employee ,
Nov 25, 2020

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Hello,


could you please share a screenshot of the error that you get?


Regards

Vipin

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Explorer ,
Nov 25, 2020

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Thanks for replying,

Here it is

Charles

Message alerte PSE 2021.JPG

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Adobe Employee ,
Nov 25, 2020

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Thanks for Sharing the screenshot. I can see the error, but I can also see the field to enter your Adobe Id.

Are you able to get past this screen after entering your Adobe Id?

 

Also please try the below and let me know if it works:

1. Turn Off internet

2. Launch Installer and see if you can install the application.

We are doing this check if it's an issue with the sign-in screen, so if that is the case, then in offline mode that screen would not be visible.

 

In case if none of it works, you can try to install the application silently from command prompt. I would share the steps for it, if you can help me with the findings for above noted points.

 

Thanks

Vipin

 

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Explorer ,
Nov 26, 2020

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I tried what you proposed but didnot succed.

Shall we try the silently process?

Thanks

Charles

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Adobe Employee ,
Nov 26, 2020

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Turning off Internet should have worked, not sure why is it not working.

But you can try installing the product silently. Follow the below commands:

 

1. Launch Command Prompt

2. Please change directory in command prompt, so it is inside the folder where you have your installer exe.

3. In Command prompt, use the command like this:

  • C:\Users\vipin\Downloads>"PhotoshopElements_2021_LS30_win64 (1).exe" --silent=1

VipinGupta_0-1606397805852.png

 

The above is for the light weight installer that you can install from here: https://www.adobe.com/products/photoshop-elements/download-trial/try.html

 

If your installation starts successfully, you will see Adobe Installer processes running in Task manager. Wait for it to complete and Home screen to launch.

 

Please let  me know if you face any issues. Please do share a screenshot.

 

Regards,

Vipin

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Explorer ,
Nov 26, 2020

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I cannot enter un different directory name in the command window (see screenshot)

Perhaps I did not understade correctly what to do?

Command prompt 20201126.JPG

 Thanks for your patience

Charles

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Explorer ,
Nov 26, 2020

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Hello,

I have made some steps forward but did not succed (sreenshot)

Message alerte PSE 2021 #.JPG

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Explorer ,
Nov 26, 2020

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... and some more steps but did not reach the end. I got an Exit Code 133 when the installation process reached 8% (2 times)

Message alerte PSE 2021 ##.JPG

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Adobe Employee ,
Nov 27, 2020

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Hi Charles,

 

Could you please download the log collector tool from here: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

Follow the steps mentioned in the article to collect logs and share it with me.

I might be able to help you after checking the logs.

 

Also could you please check and confirm if there is enough space to install the application?

 

Thanks

Vipin

 

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Explorer ,
Nov 27, 2020

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Hello Vigin

There is enough space: 13 Go for C

I have downloaded the log collector but do not know how to proceed for sharing the file with you

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Adobe Employee ,
Nov 27, 2020

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I have send you a private message. Please let me know if you face any issues.

 

Thanks

Vipin

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Explorer ,
Nov 27, 2020

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I did not receive the message

My adress:

Charles

 

[Moderator has deleted email address to preserve privacy]

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Engaged ,
Nov 27, 2020

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Look at the top-right of your browser screen, Look for the Envelope icon. That's the link to your Private Messages. It looks like this:

2020-11-27 10_41_28-Installation of Photoshop Elements fail - Adobe Support Community - 11625471 — M.png

 

Walter in Davie, FL

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Explorer ,
Nov 27, 2020

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Hello Walter,

Sorry but the icons you show me doesnot appear! I am with Firefox

Message alerte PSE 2021 ###.JPG

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Explorer ,
Nov 27, 2020

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Just after my last post I get the icons top right (magic!!)

I have sent a mail

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Engaged ,
Nov 27, 2020

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I'm using Firefox also. Here's a larger region showing the Firefox toolbar.

2020-11-27 19_59_18-Window.png

 

Walter in Davie, FL

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Explorer ,
Nov 28, 2020

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Hello,

I tried one more time the silently procees and ... it worked!

PSE 2021 is installed.

Thanks to Vigin & al for their help

Have a good WE

Charles

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Adobe Employee ,
Nov 29, 2020

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I am glad that I could help.

 

Regards,

Vipin

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Adobe Employee ,
Dec 04, 2020

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Here you mentioned that you were able to install PSE 2021.

Can you share more details of the problem that you are facing. A screenshot and the steps should be helpful to understand the issue.

 

Regards

Vipin

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Explorer ,
Dec 04, 2020

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Hello,

As I told ou in my last mail I did not find the way to use PSE 2021. So I tried to went back to my old PSE 8. It does not work.

Since I have downloaded PSE 2021 it is impossible to launch PSE 8!!

Please help

Charles

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