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installer window too small

Community Beginner ,
Oct 17, 2018

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Adobe Photoshop Elements 2019 installer window too small for page size can't see buttons to install. I use Windows 10 Professional x64. Elements 2018 worked fine

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Okay, the issue is solved. My third attempt through a remote session with support was successful. The last guy ended up offering my money back LOL.

All I can tell you is that because he installed it from the environment of the support window he was able to manipulate the page within the installation window to access the install button and it the installed with no trouble at all.

Thank you all

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installer window too small

Community Beginner ,
Oct 17, 2018

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Adobe Photoshop Elements 2019 installer window too small for page size can't see buttons to install. I use Windows 10 Professional x64. Elements 2018 worked fine

Capture.JPG

Okay, the issue is solved. My third attempt through a remote session with support was successful. The last guy ended up offering my money back LOL.

All I can tell you is that because he installed it from the environment of the support window he was able to manipulate the page within the installation window to access the install button and it the installed with no trouble at all.

Thank you all

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Oct 17, 2018 0
Adobe Community Professional ,
Oct 17, 2018

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Oct 17, 2018 0
Community Beginner ,
Oct 17, 2018

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I will make a point of doing so IF I get an answer that is correct

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Oct 17, 2018 0
Adobe Community Professional ,
Oct 17, 2018

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Try downloading the installation file again.

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Oct 17, 2018 0
Community Beginner ,
Oct 17, 2018

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Both I and the Adobe chat "tech" have tried that with three different download sources including the trial version, it's the same result everytime

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Oct 17, 2018 0
Adobe Community Professional ,
Oct 17, 2018

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Have you tried clicking the window maximize button or is it not available?

What size monitor and screen resolution are you using?

Do you have your text scaled for the OS?  (Windows Settings>Display)

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Oct 17, 2018 0
Community Beginner ,
Oct 17, 2018

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maximize button is it not available

What size monitor and screen resolution are you using?

I'm using a 47" HDTV @ 1920x1080

Do you have your text scaled for the OS?  (Windows Settings>Display)

Yes but I have tried changing that and it makes no difference.

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Oct 17, 2018 0
Adobe Community Professional ,
Oct 17, 2018

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If in your os display settings you have something other than 100% set for make everything bigger, change it back to 100% then run the pse 2019 installer and hopefully you'll see the whole thing now.

After you install you can change back your display setting.

Screenshot-(58).png

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Oct 17, 2018 0
Community Beginner ,
Oct 17, 2018

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That is one of the first things I tried, it made no difference at all to the installer.

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Oct 17, 2018 0
Community Beginner ,
Oct 17, 2018

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Okay, the issue is solved. My third attempt through a remote session with support was successful. The last guy ended up offering my money back LOL.

All I can tell you is that because he installed it from the environment of the support window he was able to manipulate the page within the installation window to access the install button and it the installed with no trouble at all.

Thank you all

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Oct 17, 2018 1
New Here ,
Jul 18, 2019

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The solution is to push the Tab button over and over again until it moves down the window to the point where you can click continue.

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Jul 18, 2019 0
New Here ,
Oct 05, 2019

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Your

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Oct 05, 2019 0
New Here ,
Oct 05, 2019

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You’re Awesome

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Oct 05, 2019 0