Copy link to clipboard
Copied
I purchased PE15 from Amazon. The install gets about 2% and says it failed. I have tried all of Adobe's options and nothing works. I then tried loading it from Adobe. (trial version) same thing. I have never had a problem with other software including previous versions of PE. Contacting Adobe is almost impossible. Can't e-mail or chat.
Please follow thread https://forums.adobe.com/message/4834213#4834213#4834213 for solution to similar problem.
Thanks,
Anwesha
Copy link to clipboard
Copied
Please see if this is helpful Troubleshoot install using logs in Photoshop Elements
Let us know if issue still exists.
Thanks,
Anwesha
Copy link to clipboard
Copied
Hi
here is what I got. Exit code 34......FATAL: Payload 'Camera Profiles Installer_8.5_AdobeCameraRawProfile8.0All 9.0.0.65 {08F2E584-AFE2-47EA-9891-94768CFDA234}' information not found in Media_db. When I purchased from Amazon I expected to install and run. I will probably ask Amazon for a refund if I can't resolve this. I have never had a problem from Adobe or Amazon.
Thanks
John
>
Copy link to clipboard
Copied
Please follow thread https://forums.adobe.com/message/4834213#4834213#4834213 for solution to similar problem.
Thanks,
Anwesha
Copy link to clipboard
Copied
Hello anwesha
That worked. Thank you very much for your help
John
>
Copy link to clipboard
Copied
i need the product key for adobe pe15
Copy link to clipboard
Copied
@jmacdonald:
Assuming you registered the program, you will find the serial number under your adobe.com profile.
Click on Register a product, and you will find your serial numbers listed.
I am also going to ask an administrator to change your user name to remove your personal email address.