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I purchased PE15 from Amazon. The install gets about 2% and says it failed. I have tried all of Adobe's options and nothing works. I then tried loading it from Adobe. (trial version) same thing. I have never had a problem with other software including previous versions of PE. Contacting Adobe is almost impossible. Can't e-mail or chat.
Please follow thread https://forums.adobe.com/message/4834213#4834213#4834213 for solution to similar problem.
Thanks,
Anwesha
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Please see if this is helpful Troubleshoot install using logs in Photoshop Elements ​
Let us know if issue still exists.
Thanks,
Anwesha
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Hi
here is what I got. Exit code 34......FATAL: Payload 'Camera Profiles Installer_8.5_AdobeCameraRawProfile8.0All 9.0.0.65 {08F2E584-AFE2-47EA-9891-94768CFDA234}' information not found in Media_db. When I purchased from Amazon I expected to install and run. I will probably ask Amazon for a refund if I can't resolve this. I have never had a problem from Adobe or Amazon.
Thanks
John
>
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Please follow thread https://forums.adobe.com/message/4834213#4834213#4834213 for solution to similar problem.
Thanks,
Anwesha
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Hello anwesha
That worked. Thank you very much for your help
John
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i need the product key for adobe pe15
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@jmacdonald:
Assuming you registered the program, you will find the serial number under your adobe.com profile.
Click on Register a product, and you will find your serial numbers listed.
I am also going to ask an administrator to change your user name to remove your personal email address.