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Installing pe15

New Here ,
Aug 26, 2017

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I purchased PE15 from Amazon. The install gets about 2% and says it failed. I have tried all of Adobe's options and nothing works. I then tried loading it from Adobe. (trial version) same thing. I have never had a problem with other software including previous versions of PE. Contacting Adobe is almost impossible. Can't e-mail or chat.

Please follow thread https://forums.adobe.com/message/4834213#4834213#4834213  for solution to similar problem.

Thanks,

Anwesha

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Installing pe15

New Here ,
Aug 26, 2017

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I purchased PE15 from Amazon. The install gets about 2% and says it failed. I have tried all of Adobe's options and nothing works. I then tried loading it from Adobe. (trial version) same thing. I have never had a problem with other software including previous versions of PE. Contacting Adobe is almost impossible. Can't e-mail or chat.

Please follow thread https://forums.adobe.com/message/4834213#4834213#4834213  for solution to similar problem.

Thanks,

Anwesha

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Aug 26, 2017 0
Adobe Employee ,
Aug 27, 2017

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Please see if this is helpful Troubleshoot install using logs in Photoshop Elements

Let us know if issue still exists.

Thanks,
Anwesha

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Aug 27, 2017 0
New Here ,
Aug 27, 2017

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Hi

here is what I got. Exit code 34......FATAL: Payload 'Camera Profiles Installer_8.5_AdobeCameraRawProfile8.0All 9.0.0.65 {08F2E584-AFE2-47EA-9891-94768CFDA234}' information not found in Media_db. When I purchased from Amazon I expected to install and run. I will probably ask Amazon for a refund if I can't resolve this. I have never had a problem from Adobe or Amazon.

Thanks

John

>

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Aug 27, 2017 0
Adobe Employee ,
Aug 27, 2017

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Please follow thread https://forums.adobe.com/message/4834213#4834213#4834213  for solution to similar problem.

Thanks,

Anwesha

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Aug 27, 2017 0
New Here ,
Aug 28, 2017

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Hello anwesha

That worked. Thank you very much for your help

John

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Aug 28, 2017 0
New Here ,
Mar 28, 2020

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i need the product key for adobe pe15

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Mar 28, 2020 0
Greg_S. LATEST
Adobe Community Professional ,
Mar 29, 2020

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@jmacdonald:

Assuming you registered the program, you will find the serial number under your adobe.com profile.

Click on Register a product, and you will find your serial numbers listed.

 

Ashampoo_Snap_2020.03.29_00h06m21s_002_.png

I am also going to ask an administrator to change your user name to remove your personal email address.

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Mar 29, 2020 0