Invalid Serial number: photoshop and premier elements

New Here ,
Feb 23, 2021 Feb 23, 2021

Copy link to clipboard

Copied

I have just redownloaded photoshop and premiere elements on my laptop but it won't accept my serial numbers

I have had them working on this laptop before and other laptops

Does anyone have any idea why it's not accepting my serial numbers?

 

TOPICS
Mac, Problem or error, Windows

Views

66

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 23, 2021 Feb 23, 2021

Copy link to clipboard

Copied

Hi there,

 

Sorry that Photoshop Elements and Premiere Elements is not accepting serial numbers on your computer as it keeps saying that they are invalid.

 

Which version of Photoshop and Premiere Elements are you using and what is your computer's OS?

 

Would you mind checking the steps mentioned in this article https://helpx.adobe.com/photoshop-elements/kb/troubleshoot-activation-errors.html and let us know if that helps?

 

Thanks,

Akash

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 23, 2021 Feb 23, 2021

Copy link to clipboard

Copied

Hi there,

 

It seems Adobe Elements is not accepting your serial number. 

 

Please make sure you are using a serial number that starts with 1057 for Photoshop Elements & 1143 for Premiere Elements.

 

Please also do check which version of Elements you have purchased & what exactly version you have installed in your machine.

 

Please do let us know if you are getting any specific error messages while activation.

 

Hope this helps 

 

Regards

Dhananjay Sati

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 24, 2021 Feb 24, 2021

Copy link to clipboard

Copied

LATEST
i am using a mac and it the 2020 version

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines