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Invalid Serial number: photoshop and premier elements

New Here ,
Feb 23, 2021 Feb 23, 2021

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I have just redownloaded photoshop and premiere elements on my laptop but it won't accept my serial numbers

I have had them working on this laptop before and other laptops

Does anyone have any idea why it's not accepting my serial numbers?

 

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Mac , Problem or error , Windows

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Feb 23, 2021 Feb 23, 2021

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Hi there,

 

Sorry that Photoshop Elements and Premiere Elements is not accepting serial numbers on your computer as it keeps saying that they are invalid.

 

Which version of Photoshop and Premiere Elements are you using and what is your computer's OS?

 

Would you mind checking the steps mentioned in this article https://helpx.adobe.com/photoshop-elements/kb/troubleshoot-activation-errors.html and let us know if that helps?

 

Thanks,

Akash

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Adobe Employee ,
Feb 23, 2021 Feb 23, 2021

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Hi there,

 

It seems Adobe Elements is not accepting your serial number. 

 

Please make sure you are using a serial number that starts with 1057 for Photoshop Elements & 1143 for Premiere Elements.

 

Please also do check which version of Elements you have purchased & what exactly version you have installed in your machine.

 

Please do let us know if you are getting any specific error messages while activation.

 

Hope this helps 

 

Regards

Dhananjay Sati

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New Here ,
Feb 24, 2021 Feb 24, 2021

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i am using a mac and it the 2020 version

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